Customer Service Representative

**JEREMIAH MATHEWS**

Cumberland Gap, TN ***** *****************@*****.*** +1-423-***-****

**Summary:**

Highly motivated and results-driven professional with a proven track record in customer service and diverse work experience. Skilled in effectively assisting customers, resolving inquiries, and maintaining productive work environments. Excels in managing customer accounts and ensuring optimal service quality. Proficient in Microsoft Office, adept at learning new technologies quickly, and possesses strong hardware and assembly skills.

**Work Experience:**

**Customer Service Representative**

Sykes Enterprises, Incorporated - Morristown, TN September 2022 - Present

- Manage inbound calls from small businesses, assisting with Quickbooks online account management.

- Demonstrate a warm and professional demeanor while addressing customer queries and concerns.

- Maintain detailed records of customer interactions and feedback.

- Provide support through live chat, emails, inbound and outbound calls.

- Handle technical support tasks and customer account management.

**Laborer**

England Inc. - Tazewell, TN January 2021 - July 2022

- Constructed mattresses and mechs for Lazyboy products, ensuring quality and precision.

- Maintained a tidy work area and upheld cleanliness standards.

- Collaborated with the team to load semi trucks for efficient product shipping.

- Certified in forklift operation, contributing to seamless warehouse operations.

**Dollar General Sales Associate**

Dollar General - Leesburg, FL June 2020 - December 2020

- Conducted credit card transactions using POS system, ensuring accurate financial transactions.

- Provided product information to customers, leading to informed purchasing decisions.

- Utilized upselling techniques to enhance sales opportunities.

- Contributed to store displays and stocked inventory to maintain a well-organized environment.

**Crew Member**

McDonald's - Leesburg, FL January 2019 - December 2019

- Efficiently managed and prepared customer orders, maintaining a high standard of service.

- Received and stored goods, contributing to effective inventory management.

- Handled cash transactions with accuracy and integrity.

- Maintained cleanliness and upheld company standards for work areas.

**Education:**

High School Diploma Tav - Tavares, FL January 2017 - May 2019

**Skills:**

- Proficient in Microsoft Office Suite

- Quick and adaptable learner

- Strong hardware and assembly skills

- Effective upselling techniques

- Warehouse and manufacturing experience

- Certified forklift operator

- Customer service expertise (3 years)

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