Customer Service Medical Billing

Bacarah Gipson

**** ****** **** ** **********, AL 36067 334-***-**** *******.******@***.***

PROFESSIONAL PROFILE

Customer service oriented professional with administrative and leadership experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure quality. Maintain and safeguard patient privacy and confidentiality.

Certifications – Emergency Care Institute First Aid and CPR # D78VY752SZZD.

Utilize written and verbal communication skills while remaining dependable and well-organized.

Healthcare Industry Software – Dentrix Dental Management Software.

Communication Platforms – Zoom, Skype.

Microsoft Office Applications – MS Word, MS Excel, MS PowerPoint, MS Outlook.

Typing Speed – 45 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Fortis College Diploma – Dental Assistant, 2014

Completed internship at the office of Dr. Katrice L. Thomas, DDS in Montgomery, AL from 01/2014 – 03/2014. WORK EXPERIENCE

Ultimate Medical Academy – Prattville, AL 09/2020 – 03/2022 Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations. Bacarah Gipson (cont.)

Dollar General – Prattville, AL 01/2015 –

02/2021

Key Holder / Retail Cashier / Customer Service

Opened and closed store, completed bank deposits, answered inbound phone calls, and checked in vendors.

Counted inventory, prepared weekly orders, processed refunds and exchanges, and upsold products to customers.

Encouraged customers to sign up for company app, trained new employees, and counted down cash drawers.

Rang up purchases, accepted payments, and maintained communication with customer throughout checkout.

Morris Builders – Prattville, AL 01/2006 –

03/2020

Administrative Assistant / Secretary

Left due to COVID-19 pandemic, prepared invoices and shipments, and scheduled and cancelled appointments.

Accepted inbound phone calls, collected payments, and verified that they were posted to correct account.

Maintained confidential records and files, accepted bids for clients, ordered supplies, and handled mail.

Provided information to callers, maintained positive attitude, and completed email and mail communication.

New Beginnings Childcare – Deatsville, AL 11/2009 – 07/2014 Child Care Provider

Prepared and taught daily lesson plans, maintained daily records of child activities, development, and behavior.

Collected and submitted immunization records, answered inbound calls, and consulted with parents.

Helped improve social, small motor, and large motor skills, and taught letters and numbers to children. VOLUNTEER EXPERIENCE

Mount Sinai Senior Community Center – Prattville, AL 2003 – Present

Volunteer

Plan and implement games and events for senior citizens and help with field trips.

Prepare and deliver donation bags to seniors throughout the community.

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