Customer Service Data Entry

Leah Smith Customer Service/ Office

Assistant

Experience

Customer Care Specialist Assurant, US

FEB '21 - AUG '23

Customer Service Representative Geico, Atlanta, US JAN '20 - FEB '21

Leasing Agent And Office Assistant Msc investment, Atlanta, US JUN '18 - DEC '20

678-***-**** ***************@*****.*** Stone Mountain, GA 30087 Talented and ambitious individual possessing extensive experience delivering exceptional customer service, working in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. Proven track record of taking initiative, actively working passionately toward any goal. A highly motivated, hardworking and dedicated team player with a positive demeanor, advancing with a forward vision, establishing rapport with clients. Skilled in managing customer relations. Extensive experience in office operations, administrative support, and management.

Built relationships with customers through personalized interactions that exceeded their expectations. Successfully managed high call volumes while maintaining quality assurance standards. Resolved conflicts between customers, vendors, and employees through effective negotiation tactics. Performed data entry tasks accurately while ensuring compliance with company regulations. Monitored competitor activities to ensure that our products remain competitively priced. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Displayed strong organizational skills while managing multiple projects simultaneously. Performed data entry tasks accurately and in a timely manner. Counseled existing policy holders concerning coverage Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.

Arranged showings of available units for prospective tenants using effective sales techniques. Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues. Maintained a database of qualified prospects for future leasing opportunities. Processed applications quickly and efficiently while adhering to all fair housing regulations. Resolved tenant complaints promptly and professionally. Receptionist/ Service Advisor Nissan, Stone Mountain, US JUN '16 - JUL '18

Skills

Leasing Sales Management Customer Service Communication Interpersonal Skills Conflict Resolution Data Entry Office Operations Administrative Support Certifications

Administrative Assistant

Prepared required legal documents such as leases, addendums, renewal agreements., according to state law requirements.

Maintained accurate records of tenant information in the property management software system. Coordinated maintenance requests with contractors and verified completion of repairs. Performed regular site visits to ensure safety standards were met throughout the property grounds. Compiled data from surveys conducted among residents to gauge satisfaction levels within the community. Conducted market analysis to determine competitive rental rates for vacant units. Managed tenant accounts receivable balances while monitoring delinquent payments closely. Assisted in preparing weekly vacancy reports for senior management review. Developed marketing strategies to increase occupancy rates. Participated in local events that promoted property rentals within the neighborhood area . Facilitated timely rent collection from tenants, issuing late notices when necessary. Responded effectively to inquiries received via email or social media platforms related to leasing services offered by the organization.

Assisted with administrative tasks such as filing documents, copying materials. Delivered accurate phone messages to personnel with legibly written call-back numbers and names. Assisted in resolving customer complaints and disputes. Managed daily calendar appointments for staff members and scheduled appointments for guests Operated multi-line phone system efficiently while managing high call volume. Provided typing, word processing, and clerical support and assisted with special projects. Handled frequent work process interruptions with flexibility and poise. Interacted with management and colleagues to resolve important administrative matters. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

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