Customer Service Social Media
Resume:
Customer Service & Administrator
Khidmah Facility Management LLC. l Abu Dhabi, UAE
Managed front desk operations, providing exceptional customer service to members and guests of a clubhouse facility with 2 gymnasiums, 3 tennis courts, and 2 swimming pools.
Promoted and facilitated enrollment in various classes and programs offered, including kickboxing, bootcamp, swimming, personal training, karate, and more, resulting in a 15% increase in class participation over the year. Handled payment collection and processing for classes and services using SAP, ensuring accurate and timely transactions.
Prepared daily end-of-day reports summarizing financial transactions, class attendance, and facility usage, providing critical insights to management. Coordinated scheduling and bookings for clubhouse amenities and classes, optimizing resource utilization and member satisfaction. Implemented marketing strategies to boost class attendance, including creating promotional materials and leveraging social media platforms, resulting in a 20% increase in class registrations.
Managed member inquiries and concerns promptly and professionally, enhancing member retention and satisfaction rates. Collaborated with service providers and instructors to ensure smooth operations and quality service delivery for all classes and programs. Maintained accurate member records and databases, ensuring data integrity and confidentiality.
Assisted in organizing special events and tournaments hosted at the clubhouse, contributing to community engagement and brand visibility. 058*******
***************@*****.***
Tourist Club Area, Abu
Dhabi, UAE.
B.TECH Mechanical Engineering
Dayananda Sagar University,
Bengaluru, India.
2015-2019
EDUCATION
AAKASH M e c h a n i c a l E n SHAILAJAN g i n e e r Experience
Managed and led team of 60 workers for plumbing and Firefighting works for 3 Star hotel Project, Client-Rotana having a total of 500 rooms. Partnered with 15 plus contractors and successfully executed 2 projects worth 100,000 OMR within strict quarterly deadlines and improved overall productivity by 15%.
Collaborated with a team of 5 project managers, 10 plus engineers with regular technical support and assistance.
Carried MEP works for 150 villa project at At Mouj Muscat, Client-Majid Al Futtaim. Project Manager-MEP
March 2022-June 2024
Golden Stage Trading LLC l Muscat, Oman
Problem Solving
Attention to detail
Leadership
Critical Thinking
SOFT SKILLS
Adaptability
Ethics & Integrity
Time Management Digital Marketing Executive
Feb 2020-June 2020
Vumonic Datalabs l Bengaluru, India
Implemented social media marketing strategies that increased app downloads by 20% within the first month.
Managed and optimized Google Ads campaigns, resulting in a 15% decrease in cost per acquisition (CPA) and a 25% increase in conversion rate. Conducted A/B testing on app store listing elements, such as screenshots and descriptions, leading to a 30% improvement in app store conversion rate. Summary
Results-driven Mechanical Engineer with 4-5 years of expertise in project and facility management within the construction industry. Known for strong leadership and meticulous task execution, I excel in rapidly grasping new concepts, fostering adaptability, and leveraging organizational and people management skills to drive organizational success and deliver exceptional outcomes.
CONTACT
CGPA: 8.22/10
English
Hindi
LANGUAGES
Malayalam
Arabic
Developed and executed email marketing campaigns that contributed to a 10% increase in user retention.
Collaborated with the product team to implement in-app referral programs, resulting in a 15% growth in user base through referrals. Monitored and analyzed key performance metrics using analytics tools (e.g., Google Analytics, App Store Connect), providing insights that informed marketing strategy adjustments.
Created content for the app's blog and social media channels, increasing engagement rates by 25%.
Conducted competitor analysis to identify market trends and opportunities, informing strategic decisions.
Projects & Internships
Project : Project : UAV Frame Optimization & Working Model Fabrication Using Alternate Materials
Jan 2019-Apr 2019
Hindustan Aeronautics Limited l Bengaluru, India
Project was focused on testing existing UAV manufactured by HAL, India for alternate materials in order to minimize production costs and minimize overall weight of the UAV.
Used ANSYS software to test various materials on UAV. Fabricated motorized Mini UAV using foamboard and motors. Worked with HAL professionals daily, learning about aircraft fabrication basics, materials used, analysis tools used etc.
Designed UAV frame and design using CAD software.
Worked in a team of 4, to deliver final product.
D.O.B: 09-06-1996
Place of Birth: Oman
PERSONAL INFO
Nationality: Indian
Driving License: Yes
Microsoft Word, Excel & Outlook
Data Entry & Management
Customer Service
Record Keeping
Quality Control
Adobe Illustrator, Photoshop
& Premier Pro
Technical Documentation
Project Management
Quality Control
HARD SKILLS
Certifications
Building Management Systems- Arabian Infotech Institute, UAE.
Digital Marketing Fundamentals- Google Inc.
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