Pharmacy Technician Customer Service
Resume:
Rachel Paradis
Port Saint Lucie, FL
**************@*****.***
Rachel M. Paradis
PSL, Fl 34952
**************@*****.***
Objective:
Detail-oriented and organized professional seeking to re-enter the workforce as a Customer Support Representative. Bringing strong interpersonal skills, attention to detail, and a dedication to providing exceptional customer service.
Professional Experience:
Stay-at-Home Parent
01/2011-Present
Managed household finances, including budgeting and expense tracking. Organized and coordinated family schedules, appointments, and activities. Developed strong multitasking abilities, balancing childcare with household responsibilities. Demonstrated effective problem-solving skills in handling day-to-day challenges. Customer Support Representative
01/2005-01/2011
Walgreens
Provided exceptional customer service via phone, email, and chat channels, resolving inquiries and issues promptly.
Demonstrated strong product knowledge to effectively address customer questions and concerns. Handled a high volume of customer interactions daily, maintaining a positive and professional demeanor. Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution. Pharmacy Technician
01-2007-01/2011
Walgreens Pharmacy
Prepared and dispensed medications accurately in accordance with prescriptions and regulatory guidelines.
Managed inventory, including ordering and stocking medications, ensuring adequate supplies at all times. Communicated effectively with patients and healthcare providers to clarify prescriptions and provide medication information.
Maintained confidentiality of patient information and adhered to HIPAA regulations. Education:
Certified Pharmacy Technician
Miami-Dade Community College, Miami, Fl.
2007
Skills:
Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to work effectively in a fast-paced environment Customer service orientation and empathy
Certifications:
Certified Pharmacy Technician (CPhT), 2007
References:
Available upon request.
Work Experience
Certified Pharmacy Technician (CPhT)
Walgreens Pharmacy-Miami, FL
January 2005 to January 2010
Hostess/Server
Denny's-Miami, FL
2000 to 2005
Education
GED
Skills
• Pharmacy Technician Experience
• Insurance Verification
• Medical Terminology
• Host/Hostess
• Order Entry
• Serving Experience
• Typing (40 WPM)
• Cash Handling
• Compounding Medications
• HIPAA
• Medical records
• Health information management
• Microsoft Word
• Microsoft Outlook
• Time management
• Clerical experience
• Filing
• Office management
• Multi-line phone systems
• Animal care
• Animal handling
• Pet care
• Negotiation
Certifications and Licenses
Driver's License
Additional Information
• Problem Solving
• Teamwork
• Attention to detail
• Leadership
• Adaptability
• Time Management
• Critical thinking
• Good attitude
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