Customer Service Claims Adjuster
Resume:
Elquavia Dodd
Duncanville, TX *****
*************@*****.***
Aspiring Claims Adjuster highly motivated and detail-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem solving skills, committed to continuous growth and eager to start a career in the insurance industry. Work Experience
Policy Analyst
Farmers Insurance Group-Duncanville, TX
January 2024 to Present
Received inbound calls from policy holders. I reviewed the policy and went over what’s need for the customer. I explain their concerns regarding their policy. Accepted policy payments and sent a copy receipt.
Licensed Insurance Adjuster
Liberty Mutual Insurance-Dallas, TX
March 2023 to November 2023
I handle claims for homeowners I’m currently working on wind/hail claims water mold claims. I issue approved payments and send/receive email to and from the insured. Write partial/full denial letters to the insured. Deliver great customer service and work with the insurer. Desk Adjuster
State Farm Mutual Automobile Insurance Company-Dallas, TX March 2022 to November 2022
I work Auto claims with SF insured vehicles. I take inbound calls from customers. I issue payments, send letters, file incoming mail and file police reports. Desk Adjuster
Liberty Mutual Insurance-Dallas, TX
September 2021 to February 2022
I handle claims for homeowners I’m currently working on wind/hail claims water mold claims. I issue approved payments and send/receive email to and from the insured. Write partial/full denial letters to the insured. Deliver great customer service and work with the insurer. Customer Service Supervisor
One Call Claims-Irving, TX
August 2020 to July 2021
I managed a team of 8 individuals I take escalated calls I listen to the company voicemails I take notes check the team temperature submit weekly timesheet entry data closed claims speak with attorney's firms.
Customer Service Rep
Aerotek-Addison, TX
November 2012 to August 2016
Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries and cancelling accounts. Trained 5 employees in using Kayako (customer service software) as well as in basic duties and how to conduct calls.
Closed sales at a 60% sales rate, 10% higher than company average Education
Associate in Health and Fitness
Bryant University
June 2020 to Present
Diploma in Higher Education
New Beginning Christian Academy - Dallas, TX
August 2008 to October 2009
Skills
• Microsoft Power Point
• 3 years WPM 40-50
• 5 years
• Forklift
• Inventory Control
• Warehouse
• Forklift Operator
• RF scanner
• Customer Service
• Call Center
• Customer Support
• Customer Care
• CSR
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Leadership
• Supervising Experience
• Team Management
• Interviewing
• Negotiation
• Time Management
• Microsoft Excel
• Workers' Compensation
• Auto Estimating
• Restoration Industry Experience
• Microsoft Office
• Warehouse experience
• Inventory control
• Pallet jack
• Call center management
• Training & development
• Customer service
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