Customer Service Data Entry

Monica Lynch

Hampton, VA ***** 757-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Proven to enhance customer satisfaction through consultative sales and exceptional call management, I leveraged my expertise in data entry and product knowledge at companies like Verizon to resolve concerns efficiently, achieving a high satisfaction rating. My proactive approach and ability to educate customers on services underscore my commitment to results and client success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

SKILLS Data Entry

Paperwork Processing

Consultative Sales

Information Security

Appointment Scheduling

Call Management

Product Knowledge

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 01/2021 to CURRENT Priamerica Insurance Hampton Va

Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. ADMINISTRATIVE ASSISTANT 07/2020 to 07/2022

Treatment Centers Lexington Nc

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Sorted and distributed office mail and recorded incoming shipments for M L

corporate records.

Scheduled office meetings and client appointments for staff teams. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

CLIENT SERVICE ASSOCIATE 04/2018 to 06/2021

REI Communications Hampton VA

Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests. Communicated with clients regarding account services, statements, and balances.

Used [Software] to prepare and submit database statistics, graphs and charts to accurately track financial movements.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained accurate record-keeping with proactive attention to client information updates.

Educated clients on account services and resolved client inquiries regarding statement information and account balances. Utilized active listening skills to identify customer needs and provide appropriate solutions.

FRONT DESK AGENT 09/2017 to 02/2021

Embassy Suites Hampton VA

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Oversaw fast-paced front desk operations and guests' needs at busy facility.

Answered customer telephone calls promptly and appropriately handled needs.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities. Used internal software to process reservations, check-ins and check-outs. Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Answered multi-line phone system and enthusiastically greeted callers. CUSTOMER SERVICE REPRESENTATIVE 01/2015 to 01/2018 State Farm Hampton VA

Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. CALL CENTER REPRESENTATIVE 03/2011 to 01/2015

Verizon Newport News, VA

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Educated customers on company systems, form completion, and access to services.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Sought out extra training opportunities to enhance customer relationship management abilities.

Processed debit and credit card and electronic check payments. COOK 09/2007 to 02/2010

Hampton City Schools Hampton VA

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

EDUCATION X-RAY TECH EXPECTED IN 06/2025

Centura College, Newport News, VA

GED 06/2006

Phoebus High School, Hampton, VA

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