Customer Service Support

Patricia Garcia

**** ***** ***. ******, ********** 90242 •********@*****.***• 562-***-****

Professional Profile

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Passion for developing relationships, cultivating partnerships and growing business.

• Bilingual English and Spanish

• Exceptional communication and organizational skills.

• Ability to communicate and work effectively with the physical and emotional demands of a diverse population

• Understand ethical judgment and practice

• Ability to meet strict time schedules

• Ability to accurately perform multiple task simultaneously

• Positive, enthusiastic, and helpful attitude

• Comply with all departmental policies, procedures, and standards.

• Handle client’s questions and concerns professionally and courteously

• Established effective working relationship with staff, and customers

Skills And Qualifications

•Report preparation

•Internal Sales Support

•Good Listening Skills

•Creative problem solving

•Multi-line phone talent

•Spanish Translation

•Bilingual Spanish

•Excellent computer skills, proficient in MS word/Excel

•Credit Card processing

•Complaint Resolution

•Payment processing

•Cash Handling

•Customer Accounts Management

Educational Background

Huntington Park Senior High School- Class of 1988

Work History

At Your Service Agent, 06/2001 to 06/2002

Marriott full service Hotel . Albany New york

●Escalated incidents to the next level to remain compliant with company’s standards and procedures.

●Taking room service orders.

●Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

●Provided primary customer support to internal and external customers in fast-paced environment

●Monitored phone, fax, and electronic database systems for incoming customer inquiries

●Educated customers on promotions and enhance sales

●Cultivated customer loyalty, promoted repeat customers and improved sales

Customer Service Representative, 07/2002 to 08.2005

Marriott Vacation Club Representative- Costa Mesa Ca.

●Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

●Responded to customer requests for products, services and company information.

●Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

●Consulted with outside parties to resolve discrepancies and create effective solutions.

●Provided primary customer support to internal and external customers in fast-paced environment.

●Educated customers on promotions to enhance sales.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Billing Customer Service Representative, 02/2006 to 03/2008

Western Dental-Orange, CA

●Collected customer feedback and made process changes to exceed customer satisfaction goals.

●Responded to customer requests for products, services and company information.

●Consulted with outside parties to resolve discrepancies and create effective solutions.

●Provided primary customer support to internal and external customers in fast-paced environment.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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