Customer Service Specialist
Resume:
Christina Collier Land O’ Lakes, FL *****
**********@*****.***
EXPERIENCE
Hilton Hotels Corporation / Customer Service Specialist March 2013 - July 2016, Tampa, FL
● Assisted customers via phone by providing confirmations, answering questions and offering general information.
● Relayed information on availability, pricing and discounts to customers.
● Reviewed guest information and payment options, checking for accuracy and completeness.
● Suggested amenities suited to clients' needs.
● Maintained customer loyalty by quickly resolving complaints and service issues.
● Promoted and enrolled customers in rewards programs and special offers.
● Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
● Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
Collier Safe Company / Customer Service Director
June 1995 - August 2006, Odessa, FL
● Reduced department labor costs by managing overtime and refining shift schedules.
● Prepared call center performance reports by collecting, analyzing and summarizing data and trends.
● Resolved customer complaints and answered customers questions regarding policies and procedures
● Keep accurate records to document customer service actions and discussions.
● Trained and instructed employees in job duties or company policies, arranging for training when needed.
● Conversed with customers to receive valuable feedback and suggestions for improvement.
● Developed and implemented procedures pertinent to successful and efficient operation of the sales and customer service department. EDUCATION
Hillsborough Community Cottage, Tampa, FL — Associate of Arts on Marketing Management and Research
SKILLS
Efficient and Detail-Oriented
Report Generation
Courteous with Strong Service
Mindset
Multitasking and
Prioritization
Customer Relations
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