Software Engineer Senior

PERRY J. MILLER

SOFTWARE DEVELOPER • SOFTWARE SUPPORT ENGINEER

916-***-**** ********@***.*** Sacramento, CA https://www.linkedin.com/in/perry-miller-ca/

- - - - - - - - - - - - - - - - - - - - - - - - - - - - PROFESSIONAL SUMMARY - - - - - - - - - - - - - - - - - - - - - - - - - - - - Highly skilled and performance-focused software developer with experience in managing the software development lifecycle of Windows and Linux server applications from conception through roll outs. Proven track record of increasing performance of back-end applications by 55%. Experience in providing fast resolutions to complex customer issues.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AREAS OF EXPERTISE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PROFESSIONAL SKILLS Application Design & Development Testing & Debugging Problem Resolution Data Security Algorithms Data structures Excellent Customer Service Server Management Strong Communication Skills Encryption & Security Procedures Quality Assurance Google-Fu TECHNICAL SKILLS C++ Python AWS JAVA SQL MongoDB Git Visual Studio Windows Linux

- - - - - - - - - - - - - - - - - - - - - - - - - - - PROFESSIONAL EXPERIENCE - - - - - - - - - - - - - - - - - - - - - - - - - - - SOFTWARE SUPPORT ENGINEER II, Kinaxis Ontario, Canada (Remote) Aug 2022—May 2024

● Highest level of support for customers, resolving high-level queries that necessitate in-depth knowledge of the inner workings of RapidResponse (supply chain management software)

● Lead engineer on all U.S. Eyes Only tickets, providing resolutions to customers with sensitive information in a time frame weeks ahead of projected response time

● Trace large C++ code bases to debug, document, and identify complex behaviors of the Windows based RapidResponse application and identify performance-related issues

● Create detailed documentation to assist and train others on intricate software interactions resulting in 25% fewer high-level customer issues

● Conduct meetings with global customers and maintain trust by identifying, clarifying, and resolving problems quickly and efficiently, providing excellent customer support SOFTWARE DEVELOPER, ICE Data Services Foster City, CA Jan 2015—Aug 2022

● Increased operational efficiency of systems written in C++ by 55%

● Owned multiple server applications written in C++ that ran on both Windows and Linux OS.

● Led efforts to design and develop test applications around existing APIs; ensured accurate account information transmission and entitlements by updating encryption and security procedures

● Migrated multiple applications from physical servers to cloud-based solutions.

● Led all quality control projects and operations for all systems/applications; monitored and fixed various bugs in the applications ranging from low-level to high-risk vulnerability

● Established and maintained a quality-focused lab environment for the routing and authentication servers

● Served as a key point of escalation for customers, supplying 24/7 on-call support for troubleshooting applications, software, and system bugs

SOFTWARE SUPPORT ENGINEER, Interactive Data Hayward, CA Oct 2013—Jan 2015

● Provided software application support to customers and assisted them in fixing their specialized servers; ensured proper front-end and back-end functionality of applications

● Performed quality assurance for applications and unit testing for the authentication server

● Managed code migration across multiple environments; maintained the record of configuration changes and scheduled application updates.

● Designed test applications and validated unit testing for existing applications and libraries

● Monitored and documented application performance metrics; diagnose and troubleshoot technical issues, including account setup and network configuration

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - EDUCATION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Bachelor of Science, Computer Science (Minor in Mathematics), Washington State University, Vancouver, WA 2013

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - CERTIFICATION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AWS Certified Developer - Associate, Amazon 2024

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