Customer Service Online Orders
Resume:
Jessica Andeon Abin
**** ****** ***** **, *******, FL 33594
*****************@*****.***
Summary
Highly motivated and organized professional with a proven track record in customer service, sales, and team collaboration. Known for exceptional time management skills, self-motivation, and the ability to handle challenging tasks efficiently. Adept at utilizing various software and applications to enhance productivity and deliver outstanding results. A dedicated team player and mentor committed to achieving excellence in all tasks.
Professional Experience
Shop Seller
FitHabana, Cuba
Jan 2024 – Jun 2024
• Provided exceptional customer service, assisting customers with product selection.
• Managed cashier duties, including processing payments, issuing receipts, and handling returns.
• Efficiently processed online orders, ensuring timely delivery and customer satisfaction.
Cashier
Bar KmPary, Cuba
Sept 2022 – Nov 2023
• Delivered high-quality customer service, aiding customers with product selection.
• Handled cashier responsibilities, such as processing payments, issuing receipts, and managing returns.
• Ensured efficient processing of online orders and timely delivery.
• Greeted customers warmly and answered questions.
• Assisted customers in locating products and addressed complaints promptly.
• Upsold and cross-sold products to boost sales.
• Restocked shelves and maintained product displays.
• Monitored for fraudulent activities and ensured proper ID checks.
• Balanced the cash register at the beginning and end of shifts.
• Operated POS systems and handled electronic transactions.
• Collaborated with team members for efficient checkout processes.
• Adhered to store policies and health and safety standards.
Server
Restaurant Bom Apettite, Cuba
Dec 2021 – Aug 2023
• Delivered outstanding customer service, ensuring a high level of customer satisfaction.
• Efficiently took and processed customer orders, ensuring accuracy and timeliness.
• Prepared and served beverages following standard recipes and presentation guidelines.
• Managed opening and closing duties, including setting up the dining area, restocking supplies, and ensuring cleanliness.
• Assisted in the training and onboarding of new servers, providing guidance and support.
• Maintained knowledge of the menu and specials, providing detailed information to customers.
• Handled customer complaints and resolved issues promptly to ensure a positive dining experience.
• Collaborated with kitchen staff and other team members to ensure smooth operations and timely service.
Online Sales Representative
Hilos de Plata, Cuba
Dec 2017 – Jan 2019
• Identified and implemented improvements within the sales process.
• Resolved customer complaints promptly and effectively.
• Developed and executed promotional strategies to boost website traffic and conversions.
• Provided detailed product information to potential customers via phone, email, and online chat.
• Assisted customers in selecting products tailored to their needs and preferences.
Professor
CUJAE, Cuba
Sep 2016 – Jun 2017
• Delivered lectures and laboratory classes across a variety of subjects.
• Collaborated with colleagues to design and implement curricula for new courses and programs.
• Assessed student performance through tests, quizzes, and other evaluation methods.
Education
Bachelor of Science: Electronics Engineering Technologies
CUJAE, Cuba
Graduated Jun 2016
Technical Skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experienced with e-commerce platforms and online order processing
• Strong customer service and sales skills
• Excellent time management and organizational abilities
Languages
• English: Professional
• Spanish: Native
Professional Development
• Attended workshops on customer service excellence
• Completed training in e-commerce and online sales strategies
Contact this candidate