Customer Service Team Members

BB

BILLIE JEAN BAUER

********************@*****.*** 850-***-**** Navarre, FL 32566

Hardworking and motivated professional with several years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Possessing desire to go above and beyond to exceed company expectations. Excellent Customer Service

Workforce Management

Performance Management

Cross-Functional Teamwork

Team Leadership

Time Management

Strong work ethics

Team player

Effective communication skills

Fast learner

Chartwells Schools Dining Services

Navarre, Florida

Manager at Navarte High Scool

01/2020 - Current

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Managed vendor relationships by ensuring timely delivery of goods and services.

Entering all production plans and records with accuracy and up to date daily.

Ordering and receiving products weekly.

Overseeing the operations.

Delegations of task to ensure quality and efficiency. Time management

Established processes to ensure efficient workflow.

Created monthly reports for senior management summarizing operational performance metrics.

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Conducted performance reviews for team members.

Resolved conflicts between employees by providing guidance on company policies.

Ensured compliance with regulatory requirements and standards of the company

Coached, mentored and trained team members in order to improve their job performance.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Provided leadership during times of organizational change or crisis situations.

Enforced customer service standards and resolved customer problems to Summary

Skills

Experience

uphold quality service.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Managed inventory levels to meet demand without overstocking, reducing waste.

Trained employees on additional job positions to maintain coverage of roles.

Led a team of 10 employees, ensuring high productivity and excellent customer service.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Monitored staff performance and addressed issues.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Reviewed completed work to verify consistency, quality, and conformance. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Produced thorough, accurate and timely reports of project activities. Enhanced customer satisfaction through the development of a customer service excellence program.

Primary Care Plus Fayetteville, NC

Receptionist

09/2001 - 10/2022

Verified visitors' identification cards before allowing access to the building. Provided excellent customer service at all times while interacting with both internal and external customers.

Scheduled appointments for clients, customers, and other visitors. Assisted with special projects assigned by management when required. Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Updated daily log book with information about visitors entering the premises.

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Maintained a neat reception area by organizing materials and tidying up furniture.

Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures. Greeted visitors and provided them with assistance. Performed data entry tasks into various computer systems accurately and promptly.

Updated and recorded customer or client information to maintain accounts.

Walgreens Sanford, North Carolina

Floor Associate

11/2011 - 03/2012

Contributed to team effort by accomplishing related results as needed. Assisted customers with locating merchandise in the store. Monitored store traffic and responded promptly to customer inquiries and complaints.

Processed payments for purchases using cash registers or point-of-sale systems.

Organized displays to attract customers and promote sales. Adhered to all safety regulations when handling products and equipment. Stocked shelves with merchandise according to company guidelines. Maintained high standards of customer service during all interactions. Assisted with unloading trucks.

Received shipments of new merchandise and distributed items to appropriate locations.

Provided assistance to other departments when needed. Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.

Ensured that aisles were neat, clean, and free from hazards at all times. Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Ensured up to date prices and dates for products.

Covered any lunch breaks.

Assisted is the pharmacy.

Primary Car Plus Fayetteville, North

Carolina

Medical Records Supervisor

04/1999 - 08/2002

Resolved discrepancies between paper-based charts and EHR systems. Collaborated with other departments to coordinate the transfer of patient information between facilities.

Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations. Implemented strategies to reduce errors related to manual charting processes.

Ensured that all changes made to medical records are properly documented and authenticated by the appropriate personnel. Developed and maintained procedures for medical records management, including storage, retrieval, retention and destruction of medical records. Assisted with development of policy and procedure manuals for release of information requests.

Collected, checked and filed resident charts and personnel records. Established and upheld procedures for medical records collection, coding and filing.

Maintained record of authorized information taken from charts. Returned incomplete records and charts to appropriate personnel for correction.

Maintained positive working relationship with fellow staff and management.

Located and retrieved files, assisting public with general information. Handled incoming calls and directed callers to appropriate department or employee.

Safeguarded medical records to maintain patient confidentiality. Purged inactive files and destroyed obsolete files following procedures. Determined and implemented techniques to improve medical records retrieval process.

Answered questions and fulfilled requests with friendly and knowledgeable service.

Proofread documents carefully to check accuracy and completeness of all paperwork.

Pulled patient records and transferred information to appropriate parties. Fayetteville Technical Community College Fayetteville, NC Phlembotomy

08/2011

Education and Training

Fayetteville Technical Community College Fayetteville, NC Pharmacy Technician

05/2010

Fayetteville Technical Community College Fayetteville, NC Certified Tanning Operator

03/2009

Airport High School West Columbia, SC

High School Diploma

06/1996

Airport High School West Columbia, SC

Cosmetology License

04/1996

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