Customer Service Medical Billing

Shonita Maxie CPT - Phlebotomy Technician

Duncan, MS 38740 662-***-**** ***********@*****.*** OBJECTIVE SUMMARY

Healthcare professional with administrative and customer service experience and a background in medical billing and coding. Eager to utilize specialized training in blood collection and testing techniques to support medical facilities and alleviate patient anxieties. PROFESSIONAL SKILLS

● Knowledge of medical terminology, disease processes, anatomy, and physiology

● Understand the responsibilities of patient care and monitoring, safety, and compliance

● Grasp the importance of customer service, bedside manner, communication skills and professionalism

● Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing

● Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

● Effectively communicate with patients, doctors, and medical staff efficiently

● Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database

● Assemble and maintain equipment such as needles and specimen containers

● Keep a clean, sanitary, and safe work environment EDUCATION

MedCerts Livonia, MI May 2023 – Expected Aug 2023 Phlebotomy Technician Program: NHA - CPT Certified Ultimate Medical Academy Tampa, FL 2012 – Present Medical Billing and Coding Program: CPC Certification WORK EXPERIENCE

FedEx Express Duncan, MS Aug 2019 – Present

Team Leader, Materials Handler

● Lead a team of 14 and provide training and guidance to ensure effective operations

● Maintain inventory of all incoming and outgoing packages and document various tracking methods

● Ensure quality delivery by checking for damage and communicating with customers or other parties involved

● Coordinate transport, shipping and receiving to and from different locations

● Unload containers from airplanes with an organized systematic approach

● Identify items that need special attention during shipping, such as fragile items or hazardous materials Hardin Trucking and Construction Duncan, MS 2007 – 2008 Secretary

● Handled all word processing and typing and entered data for reports, production items, shipping, and inventory

● Maintained computerized inventory of all parts, supplies, and products

● Helped plan and organize company functions

● Answered the telephone and represented the company in a professional manner

● Researched and set up a voicemail answering system to save time for both the receptionist and the customers

● Recognized Employee of the Month, July, 2007.

Carl D. Perkins Job Corps Prestonsburg, KY 2006 – 2007 Receptionist

● Provide comprehensive secretarial and clerical support to center staff and management

● Assist with bookkeeping, payroll, A/R and A/P processing

● Greet visitors, conduct center tours as needed, provide basic information to visitors, callers

● Pre-screen job applicants

● Answer telephones and intercoms, take messages, respond to inquiries, and give directions to center

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