Customer Service Office Manager
Resume:
Susan D. Anthony
*** *******, ***** *********, ** 14120 716-***-**** ********@**********.***
EDUCATION North Tonawanda High School
Diploma
PROFFESIONAL EXPERIENCE
**/****-**/**** ******* Fillmore Hospital Kaleida Health Office Manager
Assist Nurse Managers for the Emergency Room, ICU and Telemetry Units
Employee schedules
Employee time enter for payroll
Helping Nurse Managers with State Regulations compliance data.
Employee evaluations and disciplines
Making sure each floor has the appropriate supplies and updates the need for more in the system.
Patient and Family advocate assuring they are getting the proper care when they are in the hospital and if needed after care when they go home.
Worked with outside staffing agencies
Provide exceptional customer service
07/2013-07/2018 Pioneer Printers/Gardei Manufacturing Customer Service Representative
Answered phones
Entered Company’s orders
Confirmed back to each customer their ship date and invoice number
Schedule Truck/UPS pick up
Updated the Customer invoice in QuickBooks and confirm back to Customer
Process all in coming checks and enter into QuickBooks and confirm back to Customer.
Provide exceptional customer service
Computer Microsoft Office, QuickBooks, Email
Skills
Activities/ Experience
Board Member at North Tonawanda Athletic Association for over 30years. In charge of Concession Stand at NTAA. Assist in planning of yearly banquet for 200 children.
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