Law Enforcement Quality Assurance
Resume:
Michael D. Rackey
*** **** ***** ******, *********, PA 19522
301-***-**** (cell); email: *******@***.***
Executive Leadership Competencies and Certifications
Project Management Scheduling Resource Management Logistics Strategic Development Program Design & Development Team Leadership & Training Crisis Management Quality Assurance Risk Management Leading Change
Executive Advisory & Board Relations Labor Relations Profit and Loss Safety
oCertified Instructor – Maryland Police Training Commission
oNIMS and ICS – Command and Control
oFirst Aid, CPR, AED – American Red Cross
Professional Summary
A seasoned senior-level executive with over 25 years of law enforcement experience and three years of senior-level security management. Recognized for directing complex, multifaceted programs and projects involving diverse staff and communities.
Leading People – senior level leadership of approximately 100+ security officers. Coached and mentored numerous individuals who were promoted to greater areas of responsibility within the company. Previously managed 14,000 hours a week and 400 security personnel.
Human Resource Management – direct security personnel, manage background investigations, interviews, and hiring boards for applicants, and administered disciplinary actions. Maintain and direct all security officer job actions, training and compliance. Direct compliance in injured workers cases and wage claims.
Strategic Leadership – contribute to strategic management planning for the company and leverage technology to determine resource allocation and deployment strategies. Lead and direct site operations and called upon to assist in facilitating site openings.
Safety - directed inspections, standards, inventory, and compliance to include the safety and security of all facilities, equipment, and employees. Responsible for the review and distribution of intelligence, safety reports and bulletins.
Professional experience
Campus Manager, Breinigsville, Pa, Metro One LPSG, Staten Island, NY
02-21 – Present
Metro One LPSG was established in 1984 and provides customized security applications to over 125 national clients across a wide range of industries. The company deploys thousands of highly trained armed and unarmed security professionals to meet the needs of the client base.
Coordinates training for new and existing employees including safety training.
Staff multiple locations and conduct compliance checks at each
Manages payroll for employees under the contract.
Fostered relationships with customers and encouraged effective communication.
Initiated and managed a Pilot Training Program (Operation Gate Keeper)
Implemented a new tracking system for Inventory/Yard Management
Quality Control and Contract Compliance
Maintained system ensuring facility security.
Senior Operations Manager, Mid-Atlantic Region, Command Security Merged to Prosegur Security, Herndon, VA, 06/18 – 02/21
Prosegur Security has more than 40 years of service and more than 160,000 trained personnel and an experienced provider of full-solution security services. Prosegur Security has a high-level of security expertise in the manned guarding and cybersecurity marketplace, allowing them to provide an in-depth security perspective.
Responsible for profit and loss in the region. Revenue has been increased by 12% since 06/18.
Leads security staff providing security for 18 facilities from Philadelphia, PA to Savannah, GA.
Monitors progress and ensures compliance and safety on all facets of the project.
Manages schedules and communicates across all channels to ensure all areas are covered at all times.
Coordinates training for new and existing employees including safety training.
Coaching and mentoring team members to their full potential and recognizing their efforts through promotion and awards.
Facilitates effective communication across all levels of project to ensure implementation is aligned with the project’s goal.
Identifies and takes action on any potential opportunities and/or risks associated with the project.
Manages payroll for employees under the contract.
Quality Control and Contract Compliance
Workers Compensation
Fosters relationship with customers and encourages effective communication.
Confirm and coordinate client billing process.
Review and approve expenditures.
Northeast Regional Operations Manager, Amazon Account, Command Security Corp., Atlanta, GA 12/17 – 06/18
Command Security Corporation has more than 30 years of service and more than 6,500 trained personnel and an experienced provider of full-solution security services. Command Security has a high-level of security expertise in the homeland security and defense marketplace, allowing them to provide an in-depth security perspective.
Led four Operations Manager and 18 Account Managers, 33 facilities and approximately 14,000 hours weekly.
Monitored progress and ensured compliance and safety on all facets of the project.
Managed schedules and communicated across all channels to ensure all areas are covered at all times.
Coordinated training for new and existing employees including safety training.
Coached and mentored team members to their full potential and recognized their efforts through promotion and awards.
Facilitated effective communication across all levels of project to ensure implementation is aligned with the project’s goal.
Identified and took action on any potential opportunities and/or risks associated with the project.
Managed payroll for employees under the contract.
Quality Control and Contract Compliance
Workers Compensation
Fostered relationship with customers and encouraged effective communication.
Responsible for profit and loss in the region.
Confirmed and coordinated client billing process.
Reviewed and approved expenditures.
Traveled to new Amazon sites and served as a SME for the security team and aided their Loss Prevention Teams
Operations Manager, Northeast PA, Amazon Account, Command Security Corp., Atlanta, GA 06/17 – 12/17
Monitors progress and ensures compliance and safety on all facets of the project.
Manages schedules and communicates across all channels to ensure all areas are covered at all times.
Coordinates training for new and existing employees including safety training.
Coaching and mentoring team members to their full potential and recognizing their efforts through promotion and awards.
Facilitates effective communication across all levels of project to ensure implementation is aligned with the project’s goal.
Identifies and takes action on any potential opportunities and/or risks associated with the project.
Systems Administrator
Traveled to new Amazon sites and served as a SME for the security team and aided their Loss Prevention Teams
Conducted Site Audits
Conducted new hire interviews and refined process for hiring with the recruiting team.
Directed and oversaw uniform and equipment acquisitions.
Manages payroll for employees under the contract.
Quality Control and Contract Compliance
Workers Compensation
Fosters relationship with customers and encourages effective communication.
Led four Account Managers, 8 facilities and approximately 4,000 hours weekly.
Responsible for profit and loss in the region.
Confirmed and coordinated client billing process.
Security Project Manager, Amazon Account, G4S Secure Solutions, Easton, PA 07/16 – 06/17
G4S is the world’s largest private security systems company with offices in over 125 countries. They are dedicated to safety and security services offered such as secure facilities services, monitoring and response services, and manned security services which all require thorough background screenings and constant safety alertness Conducts background screenings for potential employees and grants and monitors access to the facility.
Monitors progress and ensures compliance and safety on all facets of the project.
Manages schedules and communicates across all channels to ensure all areas are covered at all times.
Coordinates training for new and existing employees including safety training.
Coaching and mentoring team members to their full potential and recognizing their efforts through promotion and awards.
Facilitates effective communication across all levels of project to ensure implementation is aligned with the project’s goal.
Identifies and takes action on any potential opportunities and/or risks associated with the project.
Manages payroll for employees under the project.
Fosters relationship with customers and encourages effective communication.
Responsible for truck yard inventory and monitoring instruction and CCTV systems.
Conducted security and site risk analysis for largest non-sort fulfillment center in Amazon history.
Division Commander, Charles County Sheriff’s Office, La Plata, MD 01/07 – 12/14
The Charles County Sheriff’s Office is the primary law enforcement agency committed to Community Oriented Policing for the county serving a resident population of nearly 160,000 with an operating budget of approximately $92 million.
Key contributing senior executive leadership responsible for the direction of personnel in policy and procedures for the agency.
Administered the all-hazard plan for the county, ensuring preparation for hazardous material situations, manmade emergencies, multi-casualty incidents, terrorist incidents, and large scale demonstrations.
Directed the Strategic Management Planning (SMP) for the agency and evaluated them for effectiveness. Responsible for workload analysis studies and resource allocation.
Ensured compliance with Incident Command System (ICS) and National Incident Management System (NIMS) for the agency as well as compliance of the Commission on Accreditation of Law Enforcement Agencies (CALEA) that resulted in the agency receiving the Gold Standard with the Seal of Excellence during its on-site inspection.
Researched and analyzed Uniform Crime Reports (UCR) to determine resource allocations and deployment of personnel. Conducted data driven police operations, investigations, interviews, and interrogations.
Directed and coordinated security for schools as well as traffic and emergency plans for large public gathering events.
Commanded the Special Operations Division leading and conducting high risk entries, barricade situations, and other critical incidents.
Represented the agency at top level meetings of the Council of Governments (COG) and worked with members of the National Capitol Region (NCR) relating to homeland security and emergency preparedness.
Re-engineered training for the Emergency Services Team requiring mandatory training and created the southern Maryland region’s first special weapons and tactics K9 team.
Directed community projects such as Badges with Baseball, Youth Summer Initiative, and major support of Special Olympics for special needs and at risk youth.
Partnered with the NAACP and faith-based organizations to include them in use-of-force applications as part of our community outreach program.
Facilitated joint training with United States Marine Corps (USMC) Chemical Biological Incident Response Force (CBIRF) and acquired, trained, and deployed the first Narcotics Interdiction Canine Team to the Narcotics Division to work parcel interdiction.
Established recruiting strategies and standards in compliance with state and federal regulations.
Police Officer, Metropolitan Police Department, Washington, D.C. 12/01 – 01/07
The Metropolitan Police Department is the primary law enforcement agency for the Nation’s Capital. With over 4,500 FTE’s and an annual budget over $500 million the department is committed to Community Oriented Policing.
Field Training officer responsible for the training and mentoring of newly assigned officers within the patrol district.
Team member responsible for the protection of the President of the United States, visiting dignitaries, and heads of state.
Cofounder and agency coordinator of the MPD Family Support Team as well as liaison and board member of Concerns of Police Survivors (COPS).
Key participating member of the Special Threat Action Team (STAT) and COBRA Response Team specially trained to respond to Weapons of Mass Destruction incidents.
Member of the department’s Civil Disturbance Unit (CDU) deployed during civil unrest, protests, and demonstrations, as well as large public assemblies.
Education
La Plata High School, La Plata, MD, 1984
Northwestern University, School of Police Staff and Command, 2012
References
Jeffrey Jordan, Retired, 315-***-****
Claude Clevenger, K9 Instructor, United States Secret Service, 301-***-****
John Sturdevant, Personal Friend, Retired, 610-***-****
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