Customer Service Representative

Joe Hills

Summary of Qualifications

Extensive experience in managing, teaching, training, counseling, job placement, and community outreach

Organized, computer literate, focused, team player with people skills, vast knowledge of bidding processes, contract labor & deadlines.

Experience working with government, state, city, public, private, and non-profit agencies.

Small business owner

Summary of Experience

2023-2023 Humana Healthcare

Work from home inbound Customer Service Representative

Authorization for Medical visits, Transportation request, Gift card

Redemptions, and Customer Complaints and Grievances

2022-2022 Aston Carter/ Aerotek

Temporary training for WellSpace Health, Referral Coordinator.

2017- 2021 Tri-West Healthcare Alliance

Customer Service Representative. Outbound and Inbound calls

Embedded Traveler training VA employees in procedures to enroll Veterans in

Connecticut, New York, and South Dakota.

2014- 2017 Covered California

Customer Service Representative. Outbound and Inbound calls to enroll clients in

Affordable healthcare and coverage

2007- 2013 San Juan Unified School District Printing Supervisor-

Customer service, Billing, Purchasing, Hiring, Marketing, Employee issues,

Service contracts, Graphic Design, Copiers, Bindery, Cutter, Folder

Collator, 3-hole drill, Shrink wrap machine, Maintenance.

Agreements on equipment, Conference, and Seminars, Sales, and Vendor contracts

,

2004-2006 Sacramento Job Corps Substitute Teacher-

Business technology, Employability skills 1-3

Retail sales, Cisco system, Carpentry, Culinary arts,

Introduction to center life, and Career exploration

2002-2003Appointed California State Printer- By Governor Gray Davis,

At the Office of State Publishing

Managed State Publishing,458 Employees, 12 managers

Governor’s Budget, Legislative printing, Voters’ pamphlets, Department of Motor Vehicles, Fulfillment service and State agency printing service throughout the State of California. Annual budget 70 million dollars.

2001-2002Plant Manager, Career Management Assignment V - Office of State Publishing, Department of General Services, State of California, Sacramento – Acting State Printer, Scheduling and coordinating daily production for three shifts to maintain on-time delivery

1998-2000 Director of Evening Programs OICW, Menlo Park - Staff Management, hiring evening instructors, marketing classes, community liaison, orientations and class registration.

Director of WIA One-Stop Center, OICW – Set up one-stop center at OICW, attended a conference on the implementation of WIA programs, Member of the Coordinating Training, Marketing, Open house and Flowchart committees.

Printing Instructor OICW - Training of adults in job transition welfare to work, unemployment, homeless, career changes. Press, post-press pre-press and customer service, orientations, progress reports, OICW Sassy Program Instructor with high school students.

1985-1998 Owner, H & K Graphics, San Francisco – Full-service commercial print shop, graphic arts, and design.

1983-1985 Manager, Patmore Press, San Francisco – As a manager, I oversaw the day-to-day operations, outside sales, quotes, billing, hiring, firing, and customer and employee-related tasks.

1974-1982 Owner, Sagittarian Press, San Francisco – Full-service commercial print shop, large and small format printing, and bindery service.

Education & Special Skills

1968City College of San Francisco, general courses

1967 Graduated from Galileo High School, San Francisco, California

1984-85 Instructor, Printing Technology, City College of San Francisco

1984-86 Substitute Teacher, Printing Department, John O-Connell Mission Campus

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