Data Entry Customer Service

Debra Strickland

Contact Email: ********@*****.***

Phone: 502-***-****

Address: Louisville, KY, 40215

Career Objective Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.

Good at troubleshooting problems and building successful solutions.

Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Experience:

Customer Experience Associate I-Remote

06/2022 to 04-2024

Conduent

Worked Remote doing inbound and outbound calls for several different projects. Was responsible for entering information of customer to determine if eligible for certain things that was available.

Did data Entry of personal information, great time management skills.

Engagement Specialist-Remote

08/2021 to 06/2022

Startek

Answered customers/ questions and addressed problems and complaints in person and via phone.

Directed vulnerability assessments or analysis of information security systems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Dasher & Shopper Shipt/Doordash,

Louisville Jun 2020 - Dec 2022

Transformed personal vehicle to be able to pick up and deliver products.

Developed and maintained customer relationships.

Always satisfied customers through ei-fcient payment processing and delivery coordinating.

Communicating with customers/ questions about products, prices, and availability, is the key to great customer service.

Actively shopped for customers/ merchandise and delivered it to the house.

Caregiver Self

Louisville, KY

May 2013 Oct 2020

Helped home-bound client maintain dignity by assisting with personal hygiene and care needs.

Improved client nutrition by carefully monitoring and preparing specialized diets.

Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.

Minimized safety hazards by arranging living spaces with patients' needs in mind. Improved patient care and outcomes through close collaboration with the healthcare team.

Encouraged patient independence with caring support for mobility needs.

Assisted with client nutrition by shopping for healthy ingredients and preparing

balanced meals.

Assistant Manager

McDonald's

Louisville,KY

Jan 2007 -Apr 2013

Improved customer relations, maintained brand loyalty, and had opportunities to handle escalating problems.

Coordinated employee schedules to provide adequate coverage. Reduced corporate costs and addressed shrinkage, employee turnover, and vendor pricing. Delegated tasks to 8-1 0 employees and monitored performance.

Controlled labor costs by streamlining workflows based on expected demands. Maximized employee performance with elective training and close mentoring. Daily inventory, stocking, scanning, and organizing.

Call Center Supervisor

GSI

Merritt Island,FL

Jan 2003 - Dec 2006

Delivered accurate organizational information, including products, services, and procedures.

Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems. Safeguarded customer data by observing all information security policies and confidentiality guidelines.

Completed routine transactions for customers such as opening accounts and processing payments.

Additional Skills:

Excellent Multitasking Skills

Customer Service Organizational Skills

Time management

Data Entry

Personal Confidence

Contact this candidate