Administration
Resume:
FELICIA DAVIS HOPSON
**** ********* ******, #****, *********, Texas 76015 ● Mobile: 469-***-**** ● Email: **********@*****.***
Summary
● Seasoned Executive Administrative Assistant, Event Planning, Program Coordinator, and Project Management
● Excellent time management skills with the ability to prioritize work and multi-task, Strong Leadership and Student Advisory background, Community Investment experience
● Attention to detail and accuracy, judgment and decision-making abilities, problem analysis and problem-solving skills, Excellent written and verbal communication skills; very professional dress attire
Work Experience
GENERAL MOTORS FINANCIAL
Customer Service Representative, Cadillac Financial
August 2021- Current
ADMINISTRATIVE ASSOCIATE & SR. ADMINISTRATIVE ASSISTANT II UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER
September 2013 - July 2020
(Hospital Administration & Academic Administration)
o Provide moderately complex administrative support to the Chief Executive Board members, Associate Vice President of Surgical Services and Digestive Diseases, Director of Billing Operations, Surgical Department Directors, OR Nurse Managers and several Assistant OR Nurse Managers, Supported four Academic and Administrative Information Resources departments; AIS, BAS, EDS and AAIR Operations
o Coordinated travel arrangements with CONCUR, maintain travel, and expense reports in PeopleSoft, submitted and approved for all manager’s staff timekeeping, vacation requests, sick leave, and FMLA submissions in KRONOS
o Ordered and approved Purchase Orders, Purchase Requisitions, and Invoices via PeopleSoft and the Procurement Portal
o Maintained all hiring processes for New Hires, Contingent Workers with outside Temporary Agencies, and Vendors
o Prepared grants and contracts for the departments, maintained sub-ledgers and ledgers, reconcile accounts, and ensure appropriate use of all funds were accurate for year-end audits o Functioned as liaison for Surgical Services Administration with Human Resources, IT Department, Facilities Management, Environmental Services, and Accounting
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FELICIA DAVIS HOPSON
3519 Willowood Circle, #2009, Arlington, Texas 76015 ● Mobile: 469-***-**** ● Email: **********@*****.***
PROJECT COORDINATOR & DATA ANALYSIS
AMERICAN HEART ASSOCIATION – DALLAS NATIONAL
CENTER
June 2010 - September 2013
o Created and maintained comprehensive project documentation, plans, and reports; monitored and tracked project’s progress and handled all issues in a timely manner o Maintained Siebel Dashboard monthly reports for Mission: Lifeline “Annual Awards” for 300+ hospitals by award levels; Maintained hospital data entries in SharePoint on a weekly basis
o Managed ongoing “Non-Disclosure Agreement” forms for 200+ affiliate employees, volunteers, and vendors
o Researched, troubleshot, and updated entries in the Conflict of Interest (COI) database for 80+ committee volunteers
EXECUTIVE ADMIN ASST, PROGRAM SPECIALIST, VIDEO PRODUCTION ASST, MARKETING COORD, and STUDENT ADVISOR
SOUTHERN METHODIST UNIVERSITY, LYLE SCHOOL OF ENGINEERING
September 2000 - June 2010
o Performed extensive administrative responsibilities for the Asst. Dean of Engineering, Sr. Directors, and the IT Technicians in Distance Education department.
o Served as the primary point of contact and authoritative information source for 800+ SMU Engineering off-campus distance education students (including international students), coordinated, and facilitated quarterly and annual special events, activities, educational programs for 350+ first year SMU prospective students across campus and off-site corporate affiliates, coordinated the taped eight “Daily Online Courses” for SMU’s distance education students
o Developed and facilitated quarterly “Training Sessions”, 4-6 annual “Staff Conferences”, and 10-14 Summer “Professional Development Institutes” for 40+ DFW/Metroplex Infinity Instructors: bi-annual field trips to SMU and corporate technology businesses for 30+ Infinity instructors and student interns
o Facilitated annual “VISIONEERING” events for 300+ middle school’s students for the Dallas Independent School District (DISD), assisted with “Market-mailing Campaigns” to recruit 20,000+ high school students statewide and internationally, and managed 200+ daily customer emails, plus 60+ daily telephone inquiries
Student Advisor
o School of Engineering “Ambassador Program” (50 + students)
o The National Society of Black Engineers (NSBE) (70+ students and Alumni) o Managed and hired 40+ SMU Engineering students for the annual “Cooperative Education and Internship Program.”
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FELICIA DAVIS HOPSON
3519 Willowood Circle, #2009, Arlington, Texas 76015 ● Mobile: 469-***-**** ● Email: **********@*****.***
Management Experiences
National Society of Black Engineers (NSBE) Region V
Southern Methodist University – Lyle School of Engineering
2000 - 2009
Advisor/Counselor: My role was to increase the number of culturally responsible Black engineer students who excelled academically, to be successful professionally and would positively impact communities.
Mustang Corral @ Southern Methodist University
2004, 2006 and 2009
Program Director (1 of 8) - Mustang Corral was a three day and two nights off campus retreat that introduced and taught first year students on how to become accustomed to the college campus lifestyle, how to handle their heavy academic schedules, join a study group and assigned them to an Advisor, learn campus spirits and traditions, and volunteer with surrounding community non-profit organizations
Texas School Health Advisory Committee (Dallas ISD)
The school-based obesity prevention resolution team
2006 – 2010
Co-Chair: Supported all Dallas Independent School District (DISD) schools as they work toward improving and strengthening:
o Nutrition Education and Physical Education
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