Customer Service Home Health
Resume:
Gideon A.
Boachie
**** ****** **** ****, ********** GA 30052
************@*****.***
Summary
Health Professional with over 5 years of experience providing direct patient care in a fast-paced environment. Calm and level-headed with the ability to handle difficult patients and high-stress situations. Service-focused with strong commitment to provide professional health care service to every patient and the ability to develop and maintain a close working relationship with staff and clients, possibly by the means of hard work, dedication to tasks, self-motivation, and respect for all. Experience
09/2016—PRESENT
Delivery Driver, Door Dash, Czech Republic
Routinely provide service within local community. Exercise care and safety always while conducting delivery of food services. Provide exceptional customer service and ensure that customers are satisfied with delivery.
04/2018—10/2018
Home Health Aide, (Private Customer), East Orange, New Jersey As Home Health Aide, I have provided one-on-one personal care for private resident that was recovering from major surgery. I was responsible for carrying out routine hygienic care and exercise, which include bed bath, brushing of teeth, feeding, grooming, range of motion, etc. I prepared meals base on recommendations by nutritionist, conducted vital signs, prepare basic reports, and provided update to physician and nutritionist or the progress and or changes with resident. Other miscellaneous task includes cooking, cleaning, vacuuming, grocery shopping and laundry care. 09/2012—06/2015
Community Health Nurse, Sene East & West District
Routinely provided patients with limited mobility in all necessary movements, maintaining 97% positive patient scores. Routinely take blood pressure, measuring heart rate, obtaining respiration and temperature in physical examinations to facilitate ease in procedures and acquire accurate records of patient condition. Delivered care in 150-bed hospital with a ration of 1:6 by administering care to patients which including administering oral medications, wound care, collecting urine and blood samples for laboratory testing, vital signs, etc. Ensure that physicians/doctors are been informed immediately on changes to patients’ conditions.
Conducted disease surveillance and management of diseases of public health concern, e.g., TB, Yaws, Onchocerciasis, etc. Coordinated and implemented programs such as NIDs at the sub district level. I have conducted extensive assessment on the need for immunization in various communities/districts, 2
executed mass vaccination and treatment in times of epidemics and monitored immunization actives in several districts. Performed follow-up investigation on other non-communicable diseases. Conduct Health Education and Promotion campaign to bring awareness to different diseases (i.e., TB, Diabetes, etc.) and day to day health management and self-care. I was responsible for all data management, daily reports, supervisor of junior staff. I also ensured that confidentiality is always maintained among staff and patients. Responsible for case management and filing of records in accordance with Health Department and Hospital policies and guidelines. Participated in regular monitoring and supportive supervision to various health facilities. 02/2005—11/2008
Customer Service Representative, Davis Enterprise & Hardware Store, Sene, Ghana As a CSR with Davis Enterprise, I have provided exceptional customer service while always maintaining professionalism. I successfully manage large number of incoming calls and built sustainable relationships of trust through open and interactive communication with customers and management team. I often made recommendation of potential products or services to management by collecting customer information and analyzing customer needs. Always maintained posture and good mannerism when dealing with disgruntled and or unsatisfied customers. Address customer complaints, recommend solutions to the problem and expedite corrections and or adjustments. Skills
• Dedicated to work/task
• Ability to work independently
• Advanced knowledge in Microsoft
Office (Word, Excel, Power Point,
Outlook)
• Organizational and management skills
• Charting, Reports, Vitals
• Ability to type 40 words per minute
• Planning and strategic thinking
• Team Player
• Ability to effectively communicate both
orally and in writing
• Effective Time Management
Education
08/2009—11/2011
Certificate in Community Health Nursing, Community Health Nursing Training School, Tanoso 01/2001—09/2003
Diploma in Business Studies-Accounting, Sunyani Poly Technic Institution 01/2001—01/1998—12/2000
High School Diploma, Odumaseman Senior Secondary School Trainings and Workshop
• 2nd Edition of IDSR Training for selected Districts, 08/2014
• Guinea Worm Eradication Program, 11/2014
• Nutrition Assessment Counseling and Support
• Management of Buruli Ulcer
• Workshop on Continuous Distribution of Long-Lasting Insecticide Nets 3
• Workshop on SOP for Surveillance, 06/2013
• Workshop on SOP for Health Information and District Data Utilization Manual, 03/2013 Research
Maternal Mortality Among Mothers in their Reproductive Age, Sunyani Municipal Hospital, Brong Ahafo Region
Special Assignments
• Ghana Independent Monitor, World Health Organization/Expanded Program on Immunization. As part of this project, I have conducted extensive assessment on the need for immunization in various communities/districts. I have monitored the following districts listed below by ensuring that appropriate care and execution of immunization is provided to every eligible individual within various communities. These communities are as follows: Kukuom, 11/2012 and 12/2013, Kibi 04/2014, Dormaa Ahenkro 05/2014 and 03/2015.
• Survey Assistant, National Yaws Survey, 2013
• Sub District Supervisor, National Immunization Days, 2012, 2013, 2014, 2015
• Sub District Supervisor Hang Up Campaign, 05/2013
• Yaws and Buruli Ulcer Case Search, Management and Treatment, 08/2013
• Guinea Worm Eradication Coordinator, 2014
• Acting Municipal Health Information Officer, 03/2013—06/2013
• Acting Transport Officer, 01/2013
• Sub District Supervisor, Measles-Rubella Campaign, 04/2013
• Sub District Supervisor LLINs Registration and Distribution, 06/2015
• Acting Municipal Health Information Officer, 03/2015 Achievements
• Effective surveillance
• Successfully achieved Immunization Campaign target
• Demonstrated effective Supervisory and leadership functions
• Successful implemented and executed programs and projects.
• Prompt and effective management of diseases of interest References
• Dr. Paulina C. Appiah, Municipal Director of Health Services, Sunyani, +233*********, *********@*****.**.**
• Mr. Daniel Atta-Nyarko, Assistant Principal, Yamfo Rural Health College, +233*********
• Mr. Foster Nyarko, District Director, Sene West Brong Ahafo, ************@*****.***
• Mr. Robert Takyi, CEO Davis Enterprise, and Hardware Store, +233*********
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