Customer Service Representative
Resume:
Shayna Bethea
Conway, SC *****
*********.**@*****.***
Ive had experience in Customer Service and Production for many years although I do prefer Customer Service I can do both.
Willing to relocate to: Columbia, SC - Myrtle Beach, SC Authorized to work in the US for any employer
Willing to relocate to: Myrtle Beach, SC - Conway, SC - North Myrtle Beach, SC Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum-Columbia, SC
December 2022 to July 2023
• duties were customer and compliance in outbound/inbound calls. operated on Microsoft and Excel documents
• set up appointments for internet services
• researched and handled customer accounts
Retail Merchandiser
Advantage Solutions-Florida
December 2021 to December 2022
At advantage I travel to different locations where there I set bays and re-merchandise shelves in hardware stores. Sequenced bays according to planograms and labeled them accordingly. Customer Service Specialist
STARTEK-Myrtle Beach, SC
June 2019 to December 2022
Initiated inbound and outbound calls to students and teachers managing accounts, making transactions and processing payments for registrations in the ACT academic achievement testing Ross Associate
Ross Dress For Less-Wilkes-Barre, PA
March 2017 to August 2018
I currently handle customer money transactions,customer service calls,and aligned quality merchandise to prevent shortage or improper tagging
Fulfillment Associate
Chewy
January 2017 to April 2018
transported and boxed up pet goods in the warehouse to send out for customer delivery Assembler/Production
Johnson Controls Inc-Eastaboga, AL
March 2015 to March 2017
I assembled car seats for Honda manufacture I assembled seat belts and pivots,operated machine press,and hog ringed cushions to seat cover trimmers. Customer Service Associate/Cashier
Big Lots-Anniston, AL
August 2013 to February 2015
Provided excellent customer service; handled transactions and customer requests for loading merchandises
Customer Service Representative
Cancer Fund of America-Dearborn Heights, MI
March 2009 to June 2010
Placed outbound calls from a call log to donators wiling to pledge and make donations for cancer patients in need at hospice care center needing supplies such as; insulin,blankets,and medical supplies Assembler/Production
Elwood Staffing-Oxford, AL
September 2007 to June 2008
I drilled bolts to car frames,marked back foams,and inspected car parts for proper assembling on the operating Assembly Line
Assembly Line Worker
Honda Manufacturing/Elwood Staffing-Oxford, AL
January 2006 to August 2006
Staffing/Employment Agencies
Oxford, AL
January 2006 to August 2006
I used power tools assembling box brackets and cables wires inside of pilots and odessey vehicles and printed labels for verification
Telemarketing Representative
Harbor Freight Tools USA, Inc.-Dillon, SC
May 2003 to December 2005
Telecommunications Services where I handled inbound/outbound calls placing customer orders from tool catalogs and giving customers the opportunity to become a member of the Programs promoted Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy - Tampa, FL, US
September 2022 to Present
High school in Basic studies - N Scranton, PA, US
August 1998 to June 2002
biology
NEW HORIZONS ACADEMY - Columbia, SC, US
January 1998 to June 2002
Skills
• Cold Calling
• Call Center
• Merchandising
• Hospice Care
• English
• Microsoft Word and Works (10+ years)
• CSR
• Customer Care (7 years)
• Customer Service Skills and Assembly Operations (10+ years)
• Planograms
• Account Management
• Basic Computer Skills (10+ years)
• Customer Service (10+ years)
• Sales
• Telemarketing
• Typing
• Marketing
• Retail Sales
• Proofreading
• Telecommunication
• Typing skills are Advanced (10+ years)
• Customer Support
• Merchandising
• Planograms
• Retail sales
• Sales
• Customer service
• Assembly
• Typing
• Windows
• Medical Coding
• Medical Billing
• HIPAA
• Quality Assurance
• Administrative Experience
• Microsoft Powerpoint
• Communication skills
• Computer skills
• Cash handling
• Bookkeeping
• Cash register
• Telemarketing
• Account management
• Telecommunication
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Medical terminology
• Medical office experience
Contact this candidate