Customer Service Technical Support

JESSICA

BLAKE

***************@*****.*** 803-***-**** Columbia, SC

PROFESSIONAL SUMMARY

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

● Excellent Customer Service

● Oral & Written Communication

● Multi-tasking Abilities

● Inbound & Outbound Calls

● Issue & Complaint Resolution

● Data Entry & Maintenance

● Windows 10&11

● Leadership

● Chat

● Verbal Communication

● Customer Service

● Empathy

● Active Listening Skills

● Microsoft Office Expertise

● Technical Support Expertise

● Upselling Products & Services

● Call Center Operations

● Work Task Prioritization

● MAC OS

● Sales

● Zendesk

● Recruitment

● Positive Attitude

● Collaborative

WORK HISTORY

Customer Service Representative Conduent 11/2021 - 01/2024

● Assisted staff with resolving complex customer issues and implementing targeted solutions.

● Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

● Documented customer correspondence in CRM to track requests, problems and solutions.

● Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Customer Resolution Specialist Everise 11/2020 - 09/2021

● Helped the business achieve and maintain industry-leading customer service ratings.

● Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.

● Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.

● Effectively managed a high volume of inbound and outbound customer calls. Technical Support Representative MC Center Solutions 03/2019 - 11/2020

● Provided technical support to over 300 customers in resolving their technical issues.

● Assisted customers in setting up and troubleshooting their hardware and software systems.

● Maintained customer satisfaction by providing timely and accurate solutions to their questions.

● Resolved customer complaints and ensured customer loyalty by providing excellent customer service. EDUCATION

W J Keenan High School - Columbia, SC

High School Diploma - 2006

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