Customer Service Medical Assistant

SHANON CROUCH

Health care worker and customer service

******@*****.*** 479-***-**** Van Buren, AR 72956 WWW: Bold Profile Summary Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills Payment Collection

Payment Processing

Drawer balancing

POS Systems

Palliative Care

Personal Hygiene Assistance

Vital signs monitoring

Range of motion exercises

Feeding Assistance

Dementia Care

Hospice Care

Transporting patients

Patient-focused care

Medical terminology knowledge

Patient documentation

Medical Billing

Specimens collection and processing

Phlebotomy

Procedure Assistance

Proper sterilization techniques

Human anatomy and physiology

Infection control procedures

Certified in Basic Life Support (BLS)

Experience Cashier 04/2024 - Current

Walmart Alma, AR

Assisted customers with item location and price inquiries. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Collaborated with team members to address customer concerns or requests. Promoted sale items and special offers to increase revenue opportunities. Site Resident Manager 09/2022 - 03/2024

Belmont properties Alma, AR

Implemented rent collection procedures and addressed delinquencies. Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems. Coordinated regular property inspections and repairs. Conducted market analysis to optimize rental rates. Ensured compliance with local, state, and federal regulations. Developed preventative maintenance plans for long-term savings. Addressed resident concerns promptly and professionally. Managed and oversaw operations, maintenance and administration of properties. Coordinated move-ins/outs while minimizing vacancy loss. Oversaw daily operations, maintenance, and administration of various properties. S

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Maintained accurate records of income, expenses, and vacancies. Assisted in the preparation of annual budgets.

Customer Experience Manager 09/2008 - 09/2022

Michaels Arts and Crafts Fort Smith, AR

Monitored and reported on key performance indicators (KPIs). Optimized social media platforms for customer engagement and lead generation. Interviewed and hired talented individuals to add value to marketing team. Recommended policy changes to improve marketing tactics and strategies. Developed marketing strategies based on corporate objectives and market trends. Managed diverse teams to achieve project goals and deadlines. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Interviewed prospective employees and provided input to HR on hiring decisions. Delegated work to staff, setting priorities and goals. Driver 05/2009 - 11/2009

AA medical Transport Vallejo, CA

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Adhered to all traffic laws and company regulations during operations. Interacted with customers pleasantly to meet needs and drive satisfaction. Logged deliveries, drop-off times and special conditions in company system. Completed paperwork accurately for billing purposes and recordkeeping. Maintained a clean driving record while upholding safety standards. Employed GPS navigation systems to optimize route efficiency. Provided exceptional customer service by maintaining a positive attitude. Demonstrated professional conduct with clients to deliver outstanding customer service. Transported clients to specified destinations safely and on-time. Operated various motor vehicles for transportation and delivery tasks. Home Health CNA 05/2007 - 05/2007

Your Home Nursing Services Napa, CA

Documented patient care and progress in medical charts. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Performed routine tasks such as feeding, toileting, and ambulation assistance. Assisted patients with daily activities, including bathing and dressing. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Home Health CNA 08/2000 - 08/2001

San Mateo IHSS-AAA San Mateo, CA

Documented patient care and progress in medical charts. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Performed routine tasks such as feeding, toileting, and ambulation assistance. Assisted patients with daily activities, including bathing and dressing. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Reminded patients to take prescribed medications or nutritional supplements. Maintained a clean, safe environment for patients and staff. Monitored vital signs and reported changes to supervising nurse. Provided emotional support to patients and their families during difficult times. Turned and repositioned bedridden patients to prevent bedsores. Planned and served meals and snacks to patients according to prescribed diets. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.

Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting. Provided companionship to elderly and disabled individuals in their home environment. Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure. Home Health CNA 06/1992 - 10/1992

Visiting Nurses Association Sacramento, CA

Documented patient care and progress in medical charts. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Performed routine tasks such as feeding, toileting, and ambulation assistance. Assisted patients with daily activities, including bathing and dressing. Exercised comatose and paralyzed patients to reduce delirium and improve physical function. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Reminded patients to take prescribed medications or nutritional supplements. Utilized effective communication skills with patients, families, and team members. Home Health CNA 01/1992 - 02/1992

Care Point Sacrament, CA

Documented patient care and progress in medical charts. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Performed routine tasks such as feeding, toileting, and ambulation assistance. Assisted patients with daily activities, including bathing and dressing. Exercised comatose and paralyzed patients to reduce delirium and improve physical function. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Administered medications and educated patients and families on correct at-home administration.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Maintained a clean, safe environment for patients and staff. Monitored vital signs and reported changes to supervising nurse. Home Health CNA 02/1991 - 06/1991

Debbie Hearne Apple Valley, CA

Documented patient care and progress in medical charts. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Performed routine tasks such as feeding, toileting, and ambulation assistance. Assisted patients with daily activities, including bathing and dressing. Exercised comatose and paralyzed patients to reduce delirium and improve physical function. Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Demonstrated knowledge of infection control protocols to protect both patients an staff Documented information in patient charts and communicated status updates to interdisciplinary care team.

Utilized effective communication skills with patients, families, and team members. Maintained a clean, safe environment for patients and staff. Administered medication under nurse supervision, ensuring proper dosage. Ensured proper body alignment while assisting with positioning or transferring patients. Monitored vital signs and reported changes to supervising nurse. Supplied, collected and emptied patient bedpans on frequent basis. Provided emotional support to patients and their families during difficult times. Turned and repositioned bedridden patients to prevent bedsores. Communicated with patients to determine feelings, need for assistance or social and emotional support.

Planned and served meals and snacks to patients according to prescribed diets. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Maintained accurate records of services rendered to each patient. Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.

Assisted with personal hygiene needs such as shaving, brushing teeth and hair care. Helped with physical therapy exercises prescribed by a physician or therapist. Instructed families on proper care techniques for their loved ones at home. Administered medications according to physician instructions and monitored patient response. Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting. Provided companionship to elderly and disabled individuals in their home environment. Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Supported non-ambulatory residents in range of motion exercises. Education and

Training

Associate of Arts: General Studies 06/2013

Ozark Tech Ozark, AR

Medical Assisting 01/2009

Petra Allied Health Fort Smith, AR

Medical Billing And Coding, Medical Termnology 06/2006 Vallejo Adult School Vallejo, CA

Medical assisting, EMT, CNA, medical terminology. 06/1989 Victor Valley College Victorville, CA

General Literature 01/1987

Riverside City College Riverside, CA

Accomplishments As an employee at Michaels I promoted from cashier to CEM then became acting store managers for other stores that did not have a general manager. I on many of the store awards for selling in the frame shop and over all sales in classes and events. I was the number one CEM in our district for years.

Certifications I was district manager of hiring manager for CEM at Michaels. Most classes sold in a year for Michaels.

National Medical Assisting.

Certified Nursing assistant and home health aide.

Emergency Medical technician

Medical terminology

Medical billing and coding

Activities and

Honors

I enjoy yarn projects such as crochet and knitting. I enjoy art projects such as acrylic, water color, pastels, and charcoal. I enjoy outings in the forest on the SXS seeing all the waterfalls and beauty.

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