Customer Service Call Center
Resume:
Cassandra Rumley
Chicago, Illinois 60441
***********@*****.***
SKILLS
Self starter, deadline oriented, Microsoft office, staff motivation, Quickbooks, report analysis, spreadsheet development, computer proficient, client-focused, file/records maintenance, call center environment and all basic office duties
EXPERIENCE
Safe Runners Trucking, LLC, Joliet, IL- Dispatcher DECEMBER, 2018 - PRESENT
● Dispatching load orders and travel information to semi truck driver who hold CDL
● Maintaining all DOT compliance files
● Keeping record and staying on top of maintenance of all vehicles
● Performing all basic office duties including payroll and accounting
● Valid CDL License
Arise Virtual Solutions Miramar, FL- Customer Service Representative Remote
APRIL, 2020 to JULY, 2025
● Receiving high volume inbound calls from Home Depot, Walgreens Photo, Coach and Neiman Marcus clients offering superb customer service. assisting with purchases and help with accounts etc
● Inputting data in Company system
● Handling irate callers with courtesy and professionalism
● Maintaining a clean working environment
Stepan Company, Elwood, IL - Receptionist
OCTOBER, 2018 - APRIL, 2020
● Check Visitors In/Out, checking valid IDs and/or Contractors Safety documents
● Present Company Safety Video for visitors/contractors who don't have pertinent safety credentials
● Maintaining all Company Uniform files
● Creating and Keeping record of all employees badge with restricted access to plant facilities
● Performing all basic office and clerical duties
Patrick Haley Mansion, Joliet, IL- Event Coordinator JULY, 2013 to DECEMBER, 2016
● Responsible for coordinating events
● Planning menus, booking musicians, putting up decorations, ordering flowers, hiring bartenders and ensuring the events run smoothly
EDUCATION
Lindblom Technical HS- High School Diploma
September, 1998 to June, 2002
Business Management
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