Support Engineer Sql Server
Resume:
Ramakrishnan Kuttiraja
*****************@*****.***
**/*, ********** ******, ****, Tambaram, 600045, Chennai (IN) PROFESSIONAL SUMMARY
• 7+ Years of intensive experience in the field of System Support along with completed certification (RHCSA
& RHCE) To Seek a Position as Application Engineer MES Engineer /Shop Floor Control Engineer to execute all my duties with Perfection and satisfaction to the company and myself Quest to work in a highly functional environment that enables me to have a passion for exceeding expectations and responsible for strengthening relationships and ensuring total satisfaction among prospective clients and willing to work as a key player in challenging & creative environment EXPERIENCE
MES Application Support Engineer, DELPHI TVS Technologies LTD. Chennai, TAMIL NADU March. 2023 - Present
• Roles and Key Responsibilities
• Process flow will be designed in MES application based on NPI requirements.
• Support 24x7x365 operation along with operational and project related assignments.
• Experience in Flawless Shop floor/Production MES Process involved in SMT and FATP and provide real- time feedback of requirement changes.MES BOM Management and route management.
• Working closely with users to troubleshoot issues and research methods of improving business processes within MES.
• Creating reports using SQL Server Integration Services (SSIS).
• Creating SQL Job Email Trigger alert.
• Creating Task Scheduler Job.
• Create Separate and Using SQL server DB for Store the production data like Components consumption data and Traceability data.
• Using SQL Language to fetch the data as per the user request.
• Developing and Implementing E-Alert systems and IOT's based on user requirements for improving production efficiency.
• Identify change orders and justify changes to Project Management resolve issues and establish priorities between projects.
• Supporting for all the MES related issues on the site through a service-now incident management.
• Implementation 4.0 MES Software version for SMT and FATP Process.
• Implementation for stencil mapping with manufacture part number using Flex Flow application (MES).
• Maintaining Timing control protection in SMT (Solder Paste Stencil PCB and PCBA Etc.) using Flex Flow application (MES).
• Implementation for Auto Pass Configuration system in SPI AOI machines using Universal Parser Tool.
• Develop and improve processes procedures and tools used in the execution of projects.
• Work effectively at different levels within project team’s client organizations.
• Plan and manage the transition from MES project to operational mode for the project hand-over.
• Co-operate with system supplier and their 24/7 support in problem solving performance follow up and system updates.
• Working closely with offshore analysts’ development team and QA team to define MES solution architectures and develops detailed design specifications.
• Creating prototypes to develop and demonstrate special project features with quality and NPI.
• Working on UAT with various scenarios to fix the bug on the applications developed for the project.
• Monitoring the loading process from MES and Dependent Systems like BAAN ERP FCS Integrator techniques etc.
• Once the project is released for build UAT will be done in test environment and it will be deployed on live.
• Attended Customer audits and achieved 100% non-compliance and maintained all the project documents properly.
• Supporting for all the MES related issues on the site through a service-now incident management.
• Implementing the new Tester interface and making it to interact with MES.
• Develop RDL report using SSRS to retrieve ETE production material traceability for customer support.
• Modified & maintained SQL Server stored procedures.
• Created new database objects like Tables Procedures using -SSMS.
• Experience in creating jobs SQL Mail Alerts and schedule using SSMS.
• Client Communication and Support to Development Testing and Data Analysis Team.
• Handled many P1 incident's which is been reported in the site and interacted globally in order to resolve the crises.
• Managing production system incidents failure analyses troubleshooting escalations and follow ups.
• Working with FF GI and quality team to provide solution for Flex Flow system/MES system.
• Providing the corrective root cause for the incident which is been raised.
• We have created the FCS services & maintain the data from warehouse to production and Production to shipment through using ERP tool BAAN & FFCOMA tool.
• Resolving tickets raised by end users through floor support/remote support within the SLA.
• Gathering user requirements in relation to controlling and recording manufacturing activities and customer experience.
• Lead MES development projects and maintain related project documentation according to GI IT project methodology.
• Responsible for the administration and maintenance of the MES application and database servers that are hosted primarily by the company as well as for offering support for the internal employee system in solving traceability.
• MES Applications - WI Devices data transmission flow logic in shop floors.
• Organizing meeting with Managers to updating the Weekly/Monthly reports related to production process.
• Making Problem tickets and working closely with GBS Team to solve.
• Continuous co-ordination with development team on project requirement and achieved 100% success.
• Modify & update the MES system based on the Industry Environment.
• To validate the components depends upon the quality and database specifications.
• Proven ability to convert process flows into automated workflow models.
• Provided training as needed application to users.
• AD Password reset, third party application installation, Bit locker password, Driver updates, SCCM application installation request zoom related troubleshooting.
• Responsible to monitor and administrator all the Systems in our Production Environment.
• Handling Service Now Console for Ticket management and follow the Tickets without Breaching and continuously monitoring and working with Global Team.
• Installation, configuration and troubleshooting of Microsoft Outlook 2007/10/13/16 or Office 365 as well as Lotus Note.
• Document and maintain IT Assets includes Physical Location of Hardware and Software Inventory and other related details.
• My responsibility is to manage all IT resources and perform proper documentation to ensure.
• High availability of IT services by following service now tickets and business standards.
• Email Configuration and support (Lotus Notes & Outlook client).
• MS Outlook data backup and restoration on a regular basis (PST files).
• Maintaining Workgroup and Domain Computers.
• Ensure customer satisfaction and provide professional customer support.
• Windows Domain creates and user permission.
• Provided Remote support coordination with user.
• Internet access for the LAN through proxy setting.
• Remote Desktop Management using various tools like Radmin, Tight Vnc.
• IPad and IPhone configuration and support.
• Should perform user account creation and deletion and configuration.
• Performing Troubleshooting on assigned ticket and resolve the perform within SLA.
• Monitoring and updating patches in Antivirus server &Clients.
• Knowledge of Create Users and Groups and Set Administrative Rights. MES Application Support Engineer, Flextronics India PVT LTD. Chennai, TAMIL NADU September. 2018 - January. 2023
System Support Engineer, Fine cons India Pvt ltd. Chennai, TAMIL NADU September. 2015 - May. 2018
System Support Engineer, Leading Edge. Chennai, TAMIL NADU January. 2013 - March. 2015
EDUCATION
The Indian Polytechnic College DECE, Electronics and Communication Engineering, Vadakankulam,Tamilnadu, 2012 Cathedral higher sec school 12th, Tirunelveli, TAMIL NADU,2010 ERS higher sec school 10th, Salaiputhur, Sathankulam, TAMIL NADU,2008 CERTIFICATIONS
• LGB Certified in manufacturing field
• RHCE & RHCE Course completed (170-022-917)
Contact this candidate