Customer Service Medical Center
Resume:
MELISSA J JOHNSON
CONTACT
Kingsport, TN
*************@*****.***
PROFILE
** ***** ** ******** ******* experience, from retail to scheduling outsource appointments for pulmonary and plastic surgery. Customer is always right attitude with a strong work ethic. Empathy for my client and the drive to find the right solution for them.
EDUCATION
BEARDEN HIGH SCHOOL
Knoxville, Tennessee
Pellissippi State CC
Oakridge, Tennessee
Certified Nursing Assistant Training
Johnson City, Tennessee
KEY SKILLS
Data entry
Medical record scanning
Professional communications with
medical practitioners
Excellent communication skills with
patients
Time management
People skills
Organized
INTERESTS
Crafting
Environmental conservation
Gardening
Art
Yoga
Crocheting
Travel
EXPERIENCE
Retail Support Associate for Lowes, Rodgers Petroleum, and Ingle’s Markets. Customer service, cashier, stocking, manage front end and assistant manager.
Call Center Representative for Citi Group, Gray Tennessee. Worked customer service on credit card accounts, taking payments, verifying purchases, resolving charge disputes, and negotiating account settlements. Also worked collections on credit card accounts through an auto dialer.
Certified Nursing Assistant for Ivy Hall Nursing Home, James H Quillen VA Medical Center, and Alvin C York VA Medical Center. Patient care includes bathing, changing, feeding, entertaining, and encouraging positive morale.
Medical Records Tech, Alvin C York VA Medical Center. Scanning patient medical records into patient charts while adhering to all HIPPA regulations.
Administrative Medical Support Assistant, Alvin C York VA Medical Center. Scheduling outside veteran consults with community-based providers for pulmonary and plastic surgery. Coordinate appointment times and dates with veteran patients. FAVORITE QUOTE
“People do not care how much you know until they know how much you care.” - Teddy Roosevelt
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