Customer Service Specialist Ii
Resume:
Amy Mutter
Morristown, Tennessee
*************@*****.***
Summary
I am a dedicated, hardworking, organized, detail oriented and reliable professional who strives to excel in any tasks/duties I am given. I work well both independently and with a Team. I am driven and knowledgeable in QuickBooks desktop and QuickBooks online, customer service, Microsoft products, popular design and marketing software with strong analytical and critical thinking skills to properly and effectively multitask while meeting deadlines.
Employment History
Northwest Synergy Inc.
Accounting and Inventory Manager
Morristown, Tennessee
September 2022- Present
I currently maintain all duties of the Accounts Specialist II while also providing support to the Warehouse manager with Inventory counts to maintain accurate Inventory numbers both physically and in the system.
Balanced annual physical inventory
Manage the daily activities and employees in the Tennessee AR and AP department
Train new employees
Resolve billing and inventory issues with customers
Oversee the Office Budget to ensure no waste or overspending is taking place and review costs to ensure the company is getting the best possible deal on supplies items
Northwest Synergy Inc.
Accounts Specialist II
Morristown, Tennessee
March 2020 – September 2022
Responsible for Invoicing all online seller accounts daily (Amazon, Shopify Walmart, eBay, Macys, and many more)
Responsible for Invoicing our large wholesale accounts weekly/monthly (Amazon Vendor Central).
Responsible for five international customers, which entails billing the USA sales in their Quick Books, generating reports, and tracking inventory.
Calculate our monthly service fees and bill each of my accounts after balancing at month end
Report sales to Upper Management.
Eastern Plating LLC
Inside Sales manager and marketing specialist
Newport, Tennessee
July 2007 – July 2019
My career began with Eastern Plating as the Billing and Credit Department manager. In this position, I worked closely with the shipping and production teams daily and did weekly/monthly reporting for upper management.
Responsible for Invoicing and account receivables for all customers
Covered the Payroll, Purchasing and Customer service manager jobs when out of the office
Assisted the CFO with Accounts Payables, credit card reconciliation and paying quarterly taxes
Responsible for the pricing negotiations and purchasing of all office supplies
After 8 yrs. in this position, I receive a promotion to the Sales Department where I became an Experienced Inside Sales Marketing Specialist with a demonstrated history of improving on the company's Web based marketing and re-vamping the Web site along with all marketing materials to increase potential sales (quotes) by 40%. I am skilled in Analytical reviews, Budgeting, Operations Management, Microsoft Office products, Customer Relations and Inside Sales duties in the manufacturing industry.
Reviewing engineering drawings
Calculation of surface area
Creating the customer a quote based on current machine capabilities and required Specs
Built customer relations by scheduling visits and following up with our new and existing customers on new jobs/samples/quotes via phone calls and emails.
I have completed Advanced Microsoft Excel Certification along with Digital Marketing Boot-camp and SEO Training.
Berkline LLC
Accounts Receivable Specialist
Morristown, Tennessee
July 2005 – June 2007
Received and applied daily payment batches into AS400 software
Reviewed and submitted any short payments to the necessary departments
Electronically submitted checks received in the office to the bank
Balanced daily application of payments
Nova Information Systems
Funding Escalation Manger
Knoxville, Tennessee
May 2001 – June 2005
Managed escalated customer service issues for inbound customer service call center
Worked as a liaison for Legal, Recovery departments and Lease companies
Trained new employees.
Country Kitchen Restaurants
Assistant restaurant manager
Pigeon Forge, Tennessee
March 1995 – March 2001
Management of for 40+ employees, including hiring, reprimanding, scheduling, payroll, and training
Managed the in-house gift shop
My additional duties included balancing the safe with daily receipts and bank deposits.
Ensuring food and labor costs were kept within the budget
Indeed Professional Tests References
Microsoft Excel: ● ● ● ● ● Joe Miller Operations Manager NWS, Inc. 425-***-****
Customer service: ● ● ● ● ● Bill Jones former Sales Manager EPLLC 865-***-****
Marketing: ● ● ● ● ●
Inside Sales: ● ● ● ● ●
Quick Books: ● ● ● ● ●
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