Technology Leader

Will Gooch

***************@*****.*** 314-***-**** Oshkosh, WI LinkedIn: www.linkedin.com/in/william-gooch-2889377

Objective:

Seasoned software engineering and portfolio leader and technology professional with 18+ years of experience. Solid skills, knowledge, and experience in driving innovation in the development of scalable on-premise and cloud-based applications with needs-driven enhancements, team leadership, coaching, communications, and reporting in various settings. Currently seeking a new career opportunity with an organization as Technology Leader and innovator.

Work Experience:

Engineering Manager Thrivent Financial – Appleton, WI January 2022 – April 2024

Provide technical and team leadership in a new Product Operating Model through coaching and mentorship, with responsibility for ensuring the strategy for products managed are technical sound, forward-thinking, stable, and planned with best practices in mind.

Leadership of 4 distinct Product domains that included up to 19 Engineers and Analysts, leveraging coaching, mentoring, influence, and deep knowledge of microservices architecture and cloud-based deployment to optimize support of business processes related to the sale of Life, Health, and Annity products.

Manage strategic vendor SAAS relationships to ensure quality, on-time code delivery and platform uptime maintained within our acceptable SLA (99.7%)

Collaborate closely with Product Management to ensure Feature Roadmaps reflect deliverables that are tied to key initiatives are reflected on a quarter-over-quarter basis.

Maintain team capacity reporting as well as vendor spend to ensure both are within acceptable levels from the delivery and budget perspective.

Oversee Release Management Planning, Incident response, and Engineer on-call rotations to ensure code deployments are smooth, Incidents are addressed timely during business hours and after-hours issues are handled within the acceptable SLA.

Drive optimal individual contributor results through coaching, 1x1’s, timely feedback, and Performance Management.

Application Development Manager Thrivent Financial – Appleton, WI August 2019 – January 2022

Direct and manage cloud and/or in-house software development by coaching and mentoring a team of Software Developers at various career stages. Develop and implement business plans, policies, and procedures. Collaborate with other departments to prioritize software development needs.

Leadership of a team of 8 Software Developers through coaching and mentoring, delivering quality code for systems in support of business processes that include: electronic application data gather, incoming application processing, and back-end data transmission to Policy Admin systems.

Manage inbound/outbound integrations to vendor SAAS platform for underwriting/Risk Assessment business processes, following best practices alerting and monitoring.

Collaborate with business and technology stakeholders to prioritize key business initiatives focused on increasing sales and client membership.

Drive optimal individual contributor results using coaching, 1x1’s, timely feedback, and Performance Management.

Integration Manager I Brunswick Corp January 2017 – June 2019

Provide technical and team leadership through coaching, mentoring, and performance management as well as technical oversight of the integration of systems both internal and external to the organization. Ensure integrations are maintained with best practice guidelines in mind as well as adhering to ANSI X12 EDI standards.

Leadership of a team consisting of Solution Architects (2), and Integration Analysts (3) with technical accountability for B2B integration, coding, and mapping, using industry best practices. (Includes offshore resources).

Manage multiple strategic vendor relationships to ensure code quality and SLA’s are aligned with the in-place agreement.

Lead collaborative enterprise initiatives with other technology teams as well as business leaders to bring new technology into the organization.

Develop best practices for system-to-system integration architecture using API led strategy and reusable microservices.

Provide System Admin capabilities for multiple legacy mid-tier platforms.

B2B Integration Team Lead Brunswick Corp January 2014 – January 2017

Coordinate B2B/EDI integration daily activities with internal and external trading partners; Complete EDI mapping code, integration and deployment for business strategy initiatives, while leading a team of EDI Integration Analysts.

Lead a team of EDI/B2B Integration Analysts (3) in support of key business initiatives.

Oversight of planning, analysis, and design for EDI/B2B integration using industry best practices.

Manage project tasks as well as daily B2B system operations.

Manage strategic vendor relationship providing external integration services with large retail trading partners.

System Admin for several integration platforms.

Develop code (Java) in support of EDI mapping and data translation.

Lead afterhours on-call rotation and scheduling for Production technical support.

Senior B2B Integration Analyst Hub Group – Chicago, IL December 2012 – January 2014

Complete EDI/B2B Integration code and deployment on a project-by-project basis, mapping to EDI X12 standards using C, Java, and .Net.

Technical oversight of external retail trading partner configuration in EDI integration systems using industry standard best practice guidelines.

Lead liaison for retail trading partner EDI integration relationships (Walmart, Walgreens, Amazon), owing those relationships.

Develop technical artifacts for distribution to multiple internal technology teams for implementation usage.

Maintain quality Java code using best practice coding guidelines in the implementation of various Electronic Commerce transactions.

Lead rotation and scheduling of after-hours on call technical support.

EDI Integration Analyst GEODIS – Brentwood, TN September 2006 – December 2012

Analyze and implement EDI code using C, Java, and Mainframe practices. Collaborate with internal resources on end-to-end testing and code deployment. Participate in after hours on-call rotation.

Develop ANSI standard EDI X12 mappings for various warehouse management and transaction management systems.

Develop EDIFACT European standard EDI mappings for various WMS and TMS systems.

Lead system configuration for external Electronic Commerce retail trading partners.

Create technical artifacts for code mapping standards for various Electronic Commerce transactions.

Lead project management (Waterfall methodology) technical efforts in the implementation of EDI and EC initiatives.

Configure internal and external communications with trading partners using various standards (FTP, AS2, HTTPS, SFTP).

Adjunct Instructor University of Virginia – Falls Church, VA May 2009 – September 2013

Online adjunct instructor in the University Continuing Education program.

Provide student instruction in online environment with the IT Certificate program.

Advise students on curriculum and career related topics.

Education:

Master of Arts – Information Technology Management

Webster University – St. Louis, MO

Bachelor of Science – Management Information Systems

Harris-Stowe State University – St. Louis, MO

Skills:

Leadership through coaching, mentoring, feedback

Front End & Back end technology strategy

DevOps Engineering

Product Engineering

Microservices Architecture strategy

Java/JavaScript

REACT

.NET

AWS/Azure Cloud strategy

CI/CD

Certifications:

AWS Certified Cloud Practitioner – January 2024

Web Services Certificate – Webster University – St. Louis, MO

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