Project manager, Xerox CSE (producrion), trilingual

* / ******: Male

*********.********.**@*****.***

Birth Date: 22/03/1975

About me:

With more than 20 years of experience in development and implementation of computer systems, multidisciplinary projects, technology consulting, operations, logistics, Administration, customer service remote experience.

WORK EXPERIENCE

03/10/2022- 28/04/2023 – Guatemala, Guatemala

PROJECT MANAGER – GSI DE GUATEMALA, S.A.

• Responsible for the documentation and monitoring and control of multidisciplinary projects:

• -Document management and integration of solutions

• -Automation of flows and processes

• -Digitization, digital identity, tokenization.

Km 14.5, highway to El Salvador, Ofi-bodegas MUXBAL, Bodega 11, Santa Catarina Pinula, Guatemala. 23/05/2022- 26/09/2022 – Guatemala, Guatemala

SENIOR SUPPORT ENGINEER – HCL DE GUATEMALA, S.A.

• Specialist in Xerox escalation support for different printer families and digital solutions

• -In charge of attending to engineers, technicians and field specialists and providing technical support about technical doubts, documentation and / or procedures for the resolution of cases in repair of Xerox printing equipment.

• -In charge of solving, documenting, and escalating technical problems related to end customers and internal customers.

• -In charge of escalating and directing problems to other areas of technical service or more complex problems.

Operations Information and communications

World Technology Center - WTC, 15 Avenida 5 calle, 9 o nivel., 01013, Guatemala, Guatemala 20/09/2021 – 29/04/2022 – Guatemala, Guatemala

OPERATIONS MANAGER – RENTOKIL GUATEMALA

• Responsible for fulfilling Rentokil's promise, "Do it right the first time".

• Responsible for a team of one hundred technicians and supervisors nationwide, with coverage throughout the Republic of Guatemala.

• In compliance with the necessary productivity KPIs.

• Responsible for proper scheduling of services and customer satisfaction. Pest Control Activities Professional, scientific, and technical https://www.rentokil.com/gt/ 01/07/2019 – 14/09/2021 – Guatemala, Guatemala

REMOTE SYSTEMS ANALYST II – HCL DE GUATEMALA, S.A.

• Xerox escalation support specialist for the iGen family of products.

• -In charge of attending to engineers, technicians and field specialists and providing technical support about technical doubts, documentation and / or procedures for the resolution of cases in repair of Xerox printing equipment of the iGen family.

• -In charge of escalating and directing problems to other areas of technical service or more complex problems. Operations Information and communications

World Technology Center - WTC, 15 Avenida 5 calle, 9no nivel., 01013, Guatemala, Guatemala 2 /

18/10/2017 – 29/06/2019 – Guatemala, Guatemala

MANAGER / OWNER

Owner of two franchises "Tiendas Mass"

Develop commercial strategies to increase our customer base, increase in-store traffic and optimize profitability.

Meet sales objectives by training, motivating, advising, and providing feedback to sales staff.

Ensure elevated levels of customer satisfaction through excellent service.

Negotiation with suppliers

Purchasing, sales planning, inventory taking

Payments to suppliers.

In charge of hiring and payments to employees.

17/06/2016 – 16/10/2017 – Guatemala, Guatemala

BUSINESS CONSULTANT

02/08/2015 – 14/06/2016 – Guatemala, Guatemala

OPERATIONS MANAGER – COSIC, S.A.

• -Responsible for the contracting and maintenance of the network of providers of assistance services, maintaining the standards of quality and service requested by customers.

• -Responsible at the national level for the attention of roadside assistance, medical legal services and of any kind that the client offers to its clients.

• -Responsible for the proper functioning of the network, and the administrative accounting processes for the payment of the services provided. Ensure that processes conducted in the correct manner and that contractual agreements between the company and suppliers.

• -In charge for operations in the country, reporting to Regional Operations Management, and contributing to the commercial development of the different platforms offered in Guatemala.

• -Constantly monitor that the goals of response times and services agreed using different KPIs to achieve it. Monitor units in real time to maintain a reliable and controlled assistance team. 31/12/2014 – 12/07/2015 – Guatemala, Guatemala

BUSINESS DEVELOPER – DROGUERÍA WASHINGTON, S.A.

• -Responsible for the search for projects for the development, licensing, and commercialization of new products for the local market.

• -In charge of contacting and maintaining a network of contacts for the development of new business opportunities, among which are different chambers of commerce of Guatemala, and business development professionals worldwide.

• -Plan and manage communication activities and feasibility studies for business development.

• -Negotiate with new contacts and potential suppliers the best and most efficient conditions for business development to occur and establish a business relationship with foreign suppliers.

• -Representative of Droguería Washington at the Pharmavenue congress, 2015 Madrid May 2015. 21/03/2014 – 28/09/2014 – Guatemala, Guatemala

OPERATIONS MANAGER – INVERSIONES QUATAR, S.A

• -Responsible for the planning, organization, and control of the logistics area of the company, both at the product level and at the personnel management level, to deliver orders to customers on time and accurately.

• -Coordinate and optimize the operations area of the company, identifying routes for the

• efficient dispatch of products, to reduce costs, deadlines and have appropriate itineraries for delivery.

• -Plan and manage purchasing, transport, storage, and distribution activities.

• -Negotiate with suppliers and carriers, to obtain the best prices and rates for the company, also ensuring the efficient supply chain, from the coordination of purchases to the delivery of the product. Support the plans of the Board of Directors.

• Achievements:

• In charge of the complete coordination for iron supply of 7,000 tons of corrugated steel bars of assorted sizes for ARKADIA project located on Boulevard Los Próceres zona 10. (May 2013-August 2014) 3 /

30/01/2007 – 20/03/2014 – Guatemala, Guatemala

HEAD OF OPERATIONS – ACEROS DEL SUR, S.A:

-Responsible for the planning, coordination, and control of purchases of raw materials and products for sale, storage, and distribution of orders to the company's customers, which included:

-Ensure the proper maintenance of machinery, equipment, vehicles, and general operation of the facilities.

-Optimize the policy of supply and distribution of orders, to reduce costs and delivery times.

-Supervise plant, production, and transport personnel.

-Control both the safety of facilities and transport; -

-Review and control production, overtime of the staff in charge and internal expenses and consumption of the area. Achievements:

• Creation of operational and administrative procedures in warehouse dispatches and inventories.

• Restructuring of the operational area of Aceros del Sur and creation of operational and procedural manuals.

• Optimization of resources and reduction of operating and maintenance costs.

• In charge of the complete coordination for the transfer of warehouses to new location.

• Temporarily assume any key position in case the responsible people are not at disposal.

• In charge of managing and negotiating the sale of all assets that could not transferred to the new facilities, managing to recover Q 385,000.00 in scrap metal and obsolete equipment. EDUCATION AND TRAINING

01/02/2012 – 15/06/2013

BACHELORS IN BUSINESS ADMINISTRATION – AIU Atlantic International University https://aiu.edu.gt/

01/01/1979 – 30/06/1992 – 20 ave. 2-14 zona 11 Col. Mirador 1, Guatemala, Guatemala BACHELOR OF SCIENCE AND LETTERS – French Experimental Institute Jules Verne www.julesverne.edu.gt

02/2021 – CURRENT – Guatemala

MASTER’S IN PROJECT MANAGEMENT – ESI School of Management. www.esieduc.org

01/2021 – 06/2022 – Guatemala

DIPLOMADO EN OPERACIONES – ESI School of Management www.esieduc.org

08/11/2020 – 07/11/2022 – Guatemala

SCRUM MASTER – Scrum Alliance

https://www.scrumalliance.org/

LANGUAGE SKILLS

Native language(s): SPANISH

Other language(s):

COMPREHENSION ORALES EXPRESSION WRITTEN EXPRESSION Listening Reading

comprehen

sion

Oral production Oral interaction

FRANCES C1 C1 C1 C1 B2

ENGLISH C2 C2 C2 C2 C1

Levels: A1 and A2 (basic user), B1 and B2 (independent user), C1 and C2 (proficient user) DIGITAL CERTIFICATIONS

• https://www.smartcertificate.com/Candidate/Diplomas.aspx?Token=6ebf71fc-e442-4361-9b0b- 093301d906c2c45be674-a264-40cf-a201-7f5055165d6a

• https://www.credential.net/profile/franciscomorales151552/wallet 4 /

SOCIAL AND POLITICAL ACTIVITIES

12/2011 – 09/2020

Board of Directors for the Guatemala s Bowling Social League. Guatemala

Member of the board of directors for the Guatemala s Bowling social league, the positions were:

-Secretary

-Vocal

-Vice president

TECHNICAL AND PROFESSIONAL COMPETENCES

• MICROSOFT WINDOWS SERVER

• Windows 98-2000-XP-W7-W10

• Google Works

• Social Media

• Responsibility at work

• Teamwork

• Adaptability pressure tolerance at work

• Problem solving Organization and

punctuality.

• Processing of information

• Networking (IPv4 and IPv6)

• Coordination of work teams

• Networking & Hardware

• Prominent level in computing skills

(hardware and software)

• Interaction through digital technologies

• Microsoft Office

• Advanced Computer Maintenance

• Industrial Projects

• Capacity of negotiation

• Contract negotiation

• Conducting inventories

• Xerox certification for iGen 4, Versant,

Iridesse

• EFI Certifications

Contact this candidate