Customer Experience Guest
Resume:
BARTENDER
Sabina
Pop
OBJECTIVE
Bartender With 6+ Years of experience optimizing the customer experience. Looking for an opportunity to continue to delivery exceptional customer experience as a bartender whiting a user focused environment.
CONTACT
Miami, Florida
*************@*****.***
EDUCATION
ROMANIAN AMERICAN UNIVERSITY
LAW
SKILLS
English
Spanish
Leadership and Team Working
Customer Services
EXPERIENCE
BARTENDER
Casa Neos Miami FL / May 6 2024 – Present
Expertly prepare and serve a variety of beverages, including cocktails, mixed drinks, and spirits, following standard recipes.
Provide exceptional customer service by promptly taking orders, ensuring accuracy, and maintaining a friendly demeanor.
Assess customers' preferences and make drink recommendations based on their tastes.
Maintain cleanliness and organization of the bar area, including counters, sinks, utensils, and storage areas.
Monitor inventory levels and replenish stock as needed, ensuring minimal wastage.
Adhere to all safety, sanitation, and legal regulations governing alcoholic beverage service.
Handle cash and credit transactions accurately and efficiently.
Collaborate with kitchen staff to ensure timely and accurate food delivery to customers seated at the bar.
Handle difficult situations with patrons professionally and escalate issues to management when necessary.
Stay updated on current industry trends and new products.
BARTENDER
Hell’s Kitchen Miami Fl / Jul 2023 – Present
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guests
BARTENDER
Seaspice Brasserie & Lounge Miami Fl /Nov 2022 – Present
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guests
BARTENDER
Aida Mexican Seafood Coconut Grove Fl / 2022 – Nov 2022
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guests
BARTENDER
Sunset Club Rooftop Hollywood Fl / 2021-2022
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
BARTENDER
Star Lounge Las Vegas NV / 2019 – 2020
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guests
BARTENDER
The Parlour Las Vegas NV/ 2019 - 2020
Setting up bars and services bar
Greet guests and respond to guest inquiries and request in a friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guest
BARTENDER
The Stove Henderson NV / 2018 -2020
Setting up bars and services bar
Greet guests and respond to guest inquiries and request in a friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guest
BARTENDER
Il Mercato Hallandale Beach FL / 2017 – 2018
Ensure that all guests feel welcome and are giving responsive, professional, and gracious service at all times.
Maintaining clean and organized workstations.
Stay guest focused and nurtured an excellent guest experience
Collect and process payments from guests
BARTENDER
PIOLA Hallandale Beach FL / 2016 – 2018
Setting up bars and services bar
Greet guests and respond to guest inquiries and request in a friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Collect and process payments from guest
BOTTLE SERVICE
Barezzito South Beach / 2011-2013
Mainteined full knowledge of beverage list and promotions
Receive beverage orders from wait staff and delivered bevereges to guest
Poured drinks using standard pour according to specifications
Processed orders on a POS system
BARTENDER
Miami Events Group / 2014-2016
high-volume events (concerts and big Productions)
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