Customer Service Business Development
Resume:
Summary
Skills
Experience
ANN LOFTIS
Greensboro, NC 27403
******@*****.***
Seasoned Small Business Owner with over 20 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Over 25 years of experience in customer service.
Marketing Tactics
Labor Relations
Finance and Accounting Oversight
Decision Making
Staff Scheduling
Policy Development and Enforcement
Sales Promotion
Operations Oversight
Staff Development
Assignment Delegation
Management Team Building
Employee Motivation
Administrative Management
Supplier Monitoring
Recruitment and Hiring
Mathematical Calculation and Reasoning
Training Management
Originality and Creativity
Performance Assessment
Goal Setting
Process Improvements
Focus and Follow-Through
Budget Control
Team Leadership
Hiring and Onboarding
Records Organization and Management
Resource Allocation
Program Optimization
Problem Anticipation and Resolution
Quality Assurance
Customer Service Management
Performance Evaluation and Monitoring
Cost Reduction
Self-employeed February 2018 to Current
Owner/Operator
Greensboro, NC
- staff hiring, initiating new training and scheduled processes to streamline operations.-
-Analyzed client business needs and assisted in determining appropriate resources and strategies. Managed sales presentations to promote product and brand benefits. Pick up and resale/recycling of waste product
Great Clips October 1998 to Current
Manager
Greensboro, NC
Created training modules and documentation to train staff. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Led team meetings and one-on-one coaching sessions to continuously improve performance. Maintained adequate staffing to meet objectives within budget. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Entered time and attendance logs in preparation for payroll. Education and Training
Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance. Trained employees on additional job positions to maintain coverage of roles. Recruited and hired qualified candidates to fill open positions. Conducted quality, timely performance feedback and performance appraisals. Minimized staff turnover through appropriate selection, orientation and training. Rockingham Community College 1997
Associate of Arts
Wentworth, NC
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