Service Technician Field
Resume:
Isaac Bradford
**********@***.***
Summary of Experience: Over 25 Years of experience installing, repairing, and maintaining telecommunications equipment from 1A2 to electronic key systems and 15 years as a Northern Telecom Certified Switch Technician. Over 20 years of supervisory experience.
Experience:
Independent Contractor, Field Service Technician June 2022 – Jan 2024
. Handling service calls for multiple commercial businesses installing and/or repairing critical
systems including camera and intrusion systems.
Catholic Charities of the Archdiocese of Chicago, Telecom Specialist, April 2015 - August 2021
. Installing and maintaining Mitel and Nortel telephone equipment at various locations throughout the Chicago area.
. Documenting networks by labeling and routing equipment and cables and creating diagrams and cable records.
. Verifying service by testing circuits, alarms, and equipment and identifying, correcting, or escalating serious issues and service outages.
. Maintaining customer rapport by listening to and resolving concerns with telephone equipment needs.
Aspen Group/Verizon Business, Switch Technician, Feb 2010 – April 2014
. Maintained Meridian Option 81C switch and Call Pilot voicemail system with over 2800 subscribers at Misawa Air Base, Japan.
. Performed programming on all installation, relocation, cancellation, and trouble tickets.
. Coordinated with customer service center to determine accurate timelines for delivery of services.
. Completed status reports to headquarters daily to keep them up to date on day-to-day issues and long-term trends.
. Maintained safe work environment by following codes, standards, and legal regulations.
AT&T, Cable Splicing Technician, April 2007 – Dec 2008
. Reviewed, analyzed, and interpreted blueprints, diagrams, and schematics.
. Performed repair and maintenance functions on outside plant facilities.
. Regularly used hand tools and electrical and mechanical equipment.
. Established voice and data networks by installing and terminating or slicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, and ladder racks.
. Connected and/or repaired all types of cables in manholes, trenches, on poles, and ladders.
Glotel Inc./SBC, Network Services Manager, Feb 2005 – Feb 2007
. Planned network installations by studying customer orders, plans, manuals, and technical specifications; Ordered and stored equipment, supplies, and tools, assessed, installation site; prepared installation diagrams.
Splice-Co. Inc., Installation Team Leader, September 1997 – Dec 2004
. Responsible for installation of Nortel telephone switch equipment to include options 81C, 61C, 51C, 21C, 11C, and Norstar Modular ICS XC 4.0 systems.
. Coordinated site preparatory work and consulted on telecommunications needs for U.S. Embassies and Consulates in over 175 countries.
. Supervised the installation of auxiliary equipment, cabling, and telephone instruments.
. Monitored daily work assignments for team members and Prepared weekly status reports.
Education:
A.A. Electronic Systems Technology,
A.A. Communications Technology, Community College of the Air Force
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