Customer Service Care
Resume:
Montgomery, AL *****
ad7ooa@r.postjobfree.com
JARCEON BANKS
PROFESSIONAL
SUMMARY
Creative customer care professional dedicated to consistently surpassing service goals with
unparalleled support for customer needs. Smoothly manages both incoming and outgoing
calls and remote requests by applying strong organizational, research and time management
skills. Solid history of success in fast-paced call centers. Upbeat and energetic handling
difficult situations through resourcefulness and adaptability. SKILLS
WORK HISTORY
• Patience and Empathy
• Attention to Detail
Active Listening
• Multitasking
First No Maticatient
• Conflict Resolution
• LiveChat
Messaging
• MS Office
• 50 WPM
• Payment Processing
• CRM Software
• Problem Solving
• First Call Resolution
• Inbound Customer Service • Adaptability
• De-Escalation
Techniques
REMOTE CUSTOMER SERVICE REPRESENTATIVE 06/2021 to 01/2023 Sprint Call Center, Birmingham, AL
Actively listened to customers, handled concerns quickly and escalated major issues to
supervisor.
Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
REMOTE TECHNICAL SUPPORT REPRESENTATIVE 06/2016 to 02/2017 Faneuil, Montgomery, AL
FRAMER - LABORER
Wood On Wood Construction
04/2017 to 08/2018
Researched and identified solutions to technical problems.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone.
• Broke down and evaluated user problems, using test scripts, personal expertise, and
probing questions.
• Configured and tested new software and hardware.
• Assisted customers in identifying issues and explained solutions to restore service and
functionality.
• Documented support interactions for future reference. EDUCATION GED
Contact this candidate