Project assists, project lead, Customer Service, Financial Management

Mischaelle Juillet

***********@*****.*** +1-407-***-**** Columbus,OH https://www.linkedin.com/in/mischaelle-juillet-pm/ MANAGER

Dedicated and result driven Manager with 4+ years of experience in problem-solving, customer service, data analysis, and reporting. Proficient in establishing and implementing policies, internal controls, and process efficiencies to improve team productivity Seeking a challenging role to leverage my skills in an innovative environment. Technical Tools: MS Office Suite, Zoom, Slack, Trello, Excel, Smartsheet, Zendesk Google Docs, Google Sheets Key Skills & Expertise: Accounts Receivable Management, Revenue Cycle Management (RCM), Customer Service and Issue Resolution, KPI Development and Trend Analysis, Fluent in English, French and Haitian Creole. Education: Bachelors in business administration and management Professional Experience

Jovie, Columbus, OH

House Manager December 2021- Present

• Manage daily schedules: Coordinate and maintain detailed daily schedules for children, ensuring all activities, meals, and educational tasks were completed on time.

• Organize activities: Implement organizational systems for schoolwork, extracurricular activities, and household tasks, ensuring a smooth and efficient household operation.

• Effective communication: Maintain open communication with parents regarding children’s progress, needs, and any concerns, ensuring transparency and trust.

• Problem-solving: Resolving conflicts between children, handling emergencies, and adapting to unexpected situations.

• Budget management: Manage household budget for groceries, activities, and supplies, ensuring cost-effective purchasing and resource allocation.

• Adaptability: Adapt to different family routines and needs, demonstrating flexibility and responsiveness to changing circumstances.

• Team Building: Building a nurturing environment and fostering positive relationships with children and parents. Covelli Enterprises, Gahanna, OH

Manager March 2020 – November 2021

• Analyzed daily, weekly, and monthly sales data to identify trends, peak times, and areas for improvement, leading to a 10% increase in revenue.

• Assisted in the resolution of customer inquiries and complaints regarding payments, maintaining high levels of customer satisfaction.

• Utilized data analytics tools to monitor inventory levels, track usage patterns, and forecast demand, reducing food waste by 15%.

• Created personalized dining experiences for VIP customers and regulars, enhancing customer loyalty and increasing average spend per visit.

• Analyzed customer feedback and purchase patterns to tailor menu offerings, resulting in a 20% increase in customer satisfaction scores.

• Effectively handled customer complaints and resolved conflicts, maintaining a high customer satisfaction rate of 95%.

• Developed and conducted training programs focused on customer service excellence, resulting in improved customer interactions and a 15% increase in positive reviews.

• Developed and monitored key performance indicators (KPIs) to assess staff performance and operational efficiency, improving overall productivity by 18%.

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