Project Management Business Analyst

AARON CHAPIN, MBA

360-***-**** ***********@*****.*** Vancouver, WA https://www.linkedin.com/in/aaron-chapin-mba/

BUSINESS INSIGHTS & STRATEGY OPERATIONAL EXCELLENCE TOP- AND BOTTOM-LINE GROWTH

Dynamic, visionary executive with 20 years of distinguished experience in high-level management transitioning into project management. Demonstrated expertise in overseeing multi-site operations with a focus on scalability, R&D, logistics, and supply chain optimization. Expertise for pioneering the setup of new sites, from initial concept and construction to full operational launch, ensuring seamless integration and rapid achievement of performance targets. Proven leadership in process improvement, including adept at implementing Earned Value Management (EVM) to optimize project performance and cost-efficiency. Proven track record in leveraging EVM skills to accurately forecast project outcomes, drive strategic decision-making, and achieve organizational goals., strategic team coordination, and comprehensive budgeting and planning. Acclaimed for successfully spearheading and executing complex waterfall and hybrid-agile projects, adeptly navigating shifting priorities, delivering substantial cost savings, and ensuring the timely completion of initiatives.

EDUCATION

Graduate Certification in Project Management, PMP

Purdue University, West Lafayette, IN

March 2024

IASCC Lean Six Sigma Expert Black Belt Certification

Simplilearn, San Francisco

March 2024

Google Project Management Certification

Coursera, Mountain View, CA

January 2023

Master of Business Administration

University of the People, Pasadena, CA

September 2019

SKILLS

Business Development

•Platinum Award Achievement: Earned the prestigious Platinum Award for driving the second highest-grossing location in the company by implementing advanced process improvements, reducing waste, optimizing resource allocation, and refining scheduling management.

•Revenue Growth: Expanded product offerings through comprehensive market research and rigorous testing, resulting in over $13 million in annual sales and a remarkable 15% year-over-year growth.

•Profit Margin Enhancement: Elevated profit margins by 12% by meticulously tracking P&L, streamlining procurement processes, and developing strategic pricing models based on thorough analysis of operating costs, overhead expenses, and market competition.

•Performance Analysis: Compiled and analyzed year-to-date data, providing detailed insights into current commitments, track records, and overall performance metrics.

Project Management

•Comprehensive Project Execution: Led the analysis, design, and implementation of multiple high-impact projects, leveraging competitive analysis, risk management, resource allocation, supply chain optimization, and securing stakeholder buy-in.

•Milestone Development: Constructed detailed work breakdown structures including extensive implementation of critical path methodology and Gantt charts to establish key milestones, ensuring seamless communication across cross-functional marketing, logistics, and executive teams to optimize processes.

•Stakeholder Communication: Regularly updated stakeholders, including executive management, on project progress and potential roadblocks, effectively removing barriers to ensure projects were delivered on time and within budget.

•Change Control Implementation: Designed and instituted a robust change control process for resource utilization across 41 sites, enhancing system-wide consistency and efficiency.

•Resource Management Overhaul: Redesigned the resource management deployment system to ensure cohesive communication and expedite implementation, significantly improving operational effectiveness.

•Training and Quality Control: Conducted weekly training sessions and issued reminders on quality control and risk management, maintaining high standards of operational excellence.

•Budget and Expenditure Evaluation: Performed detailed evaluations of budgets and expenditures, identifying discrepancies and uncovering opportunities for financial and operational improvements. Familiar with Jira software.

PROFESSIONAL EXPERIENCE

Account Management • Spectrum Communications • Vancouver, WA

October 2021-Present

•Oversaw a portfolio of key accounts, emphasizing relationship-building and client-centric strategies to cultivate enduring partnerships and drive mutual success.

•Cultivate strong business relationships with clients by educating them and keeping them abreast of changes within their account to increase their service value

•Facilitate meetings with other team members to continually develop and improve current processes

•Develop and execute strategic account plans that drive substantial revenue growth and foster long-term client retention, positioning Spectrum Communications as a trusted partner in achieving client goals.

Business Analyst • Oigetit Fake News Filter • Sunnyvale, CA

November 2018 - October 2021

•Conducted trial processes for SEO with website UAT Analysts, driving cross-functional initiatives using Crunchbase and Firebase to enhance web performance and search engine rankings.

•Conceived test cases in collaboration with IT and back-end programmers, ensuring comprehensive alignment with content releases and rigorous testing of each release to meet high standards of accuracy and reliability.

•Developed and implemented data-driven strategies to identify and address areas for improvement in user engagement and retention, leveraging analytics tools to provide actionable insights.

•Utilized business analytics tools to interpret complex data sets, presenting findings to senior management to inform strategic decisions and drive business growth.

•Coordinated with marketing and product development teams to align business objectives with technical capabilities, ensuring that all initiatives were executed effectively and met business needs.

•Monitored key performance indicators (KPIs) to track the success of implemented strategies, adjusting approaches as necessary to maintain optimal performance.

•Played a pivotal role in user acceptance testing (UAT), collaborating with various stakeholders to validate the functionality and usability of new features before deployment.

Regional Project Manager / Regional Executive Chef• Chartwells Higher Education • Vancouver, WA

December 2018-December 2020

•Managed procurement for 39 high volume sites, overseeing an annual budget of $13M and maintaining food costs at 31% and labor costs at 11%.

•Coordinated a team of 180 members, ensuring adherence to training, SOPs, project management, and budget guidelines.

•Implemented business strategies to enhance P&L and streamline accounting processes. Led the restructuring of supply chain logistics, incorporating competitive bidding processes and contracts to increase efficiencies.

•Oversaw procurement for events catering of up to 2000 people. Initiated and facilitated the development of a Farm-to-School Program and Locavore Movement within the school system, focusing on local sourcing and sustainable procurement practices.

•Developed and implemented several new food concepts, managing the costing, recipe creation, and rollout of each.

•Received a company-wide platinum award for highest grossing account, demonstrating effective budget management and cost control.

•Appointed to the Culinary Innovation Council and nominated to lead the Innovation and Development Council Western Region, overseeing a team of 16 in the development of initiatives, processes, and ideas implemented globally to over 550,000 employees.

•Led cross-functional teams to successful completion of multi-million-dollar projects, consistently delivering on time and under budget.

•Generated $100k YOY cost-effective strategies, resulting in significant budget savings and a more efficient supply chain management program.

•Developed SOPs, audits, and continuous improvement strategies that led to a 100% decrease in health and safety infractions.

•Trained managers in procurement and supply chain management best practices.

•Launched new franchises from the ground up, managing all aspects of procurement including construction, resources, and labor.

General Manager • Burgerville, LLC • Gresham, OR

February 2016-December 2018

•Proactively engineered and implemented process improvements that elevated the franchise to the second highest-selling location in the entire chain.

•Significantly elevated customer satisfaction by introducing rigorous quality control initiatives and delivering exceptional, personalized service.

•Spearheaded operational strategies that resulted in a 23% increase in revenue and a 20% reduction in costs over a 2-year period.

•Directed daily operations of a $3.5M restaurant chain, overseeing 3 locations and a workforce of 60+ employees across multiple departments including kitchen, service, marketing, and customer service.

•Implemented a comprehensive performance management system that improved employee productivity by 20% and reduced turnover by 10%.

•Led the launch of new menu items, contributing to a 27% increase in customer base within two years.

•Cultivated strategic partnerships with local suppliers, enhancing the quality of ingredients and reducing procurement costs by 15%.

•Orchestrated company-wide initiatives focused on quality improvement, resulting in a 98% customer satisfaction rate.

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