Customer Service Call Center

Donna Mullis

*** ****** ****** ***** ******, GA *0445 912-***-**** ad7om4@r.postjobfree.com

PROESSIONAL PROFILE

Customer service oriented professional with management, healthcare industry, retail, and call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Academic Honors Recognition / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Well-organized, able to manage time and priorities in multi-task environments.

Adapt to new challenges and ideas and able to develop rapport with diverse populations.

Present a consistent willingness to learn new skills.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Patient Processing Medical Records Management CMS 1500 Claim Form

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medicare Medicaid Medical Office Procedures

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Fortis College Associates Degree – Digital Graphic Design, 2016

WORK EXPERIENCE

Teleperformance WellCare – Mount Vernon, GA 10/2023 – 12/2023

Customer Service Representative – Remote Call Center

Interacted with customers via inbound calls to answer inquiries and to provide assistance.

Delivered general Medicaid insurance information to callers, took medication orders, and accepted payments.

Entered customer data, documented call activities, paid close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.

Communicated in a clear and concise manner and worked effectively as a team member.

Used Canteen software.

Jet Foods Retail Convenience Store – Higgston, GA 05/2022 – Present

Assistant Manager / Retail Cashier / Customer Service

Answer inbound calls, serve as direct point of contact, and deliver excellent customer service.

Create end of day reports, process payroll, and work as part of a team and engage with customers and staff.

Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, make bank deposits, stock shelves, and keep work area clean and organized.

Circle K Retail Convenience Store – Mount Vernon, GA 10/2021 – 05/2022

Assistant Manager / Retail Cashier / Customer Service

Processed transactions, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area organized and clean.

Completed end of day reports, managed in house deposits, and overseen truck deliveries.

Worked as part of team and led by example to ensure a positive atmosphere.

McDonald's – Vidalia, GA 01/2021 – 10/2021

Crew Member / Cashier / Customer Service

Performed various tasks including food production and serving customers at the front counter.

Took orders, operated cash register, accepted payments, and made accurate change.

Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.

Worked in a fast paced, team environment and communicated effectively with managers and co-workers.

Prior work history includes work at Dairy Queen as a Crew Member and Huddle House as a Server

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