2Nd Shift Customer Service
Resume:
JOHN P. FAGAN
Wilmington, De. ***06
****.*********@*****.***
OBJECTIVE
Searching for an opportunity to use my years of experience working with people from different cultures and backgrounds.
QUALIFICATIONS OVERVIEW
An understanding of expectations from my extensive supervisory and leadership experience Able to quickly identify and resolve obstacles to achieve optimal productivity, quality, and staff utilization.
• Use Microsoft Excel and Word software applications.
• Warehouse Management System
• Vaccinated for COVID-19
PROFESSIONAL EXPERIENCE
Medpark Corporation
Valet Attendant
(1/1/2022 - 9/1/2023)
Greet patients and visitors, drive, park, and retrieve cars in a safe and courteous manner. The goal is to make sure all visitors and patients are given a professional, safe, and worry free experience. Process customers transactions accurately and efficiently using the cash register or POS system. Handle cash, credit and debit card transactions with precision.
PROFESSIONAL EXPERIENCE
J&L Building Material
Warehouse Supervisor (8/23/2014 – 12/20/2019)
Responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in e associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. Maintain knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates.
SEARS HOLDING/KMART -, PA.
2nd Shift Supervisor (11/25/2011 – 8/15/2014)
Responsible for leading, motivating, training and supporting the activities of the company warehouse by leading a team of 20 associates to achieve goals and objectives. Manage the financial performance of the assigned department(s) within the DC, to include monitoring appropriate staffing levels to achieve productivity, performance, and quality metrics in a Union Facility. Leading and supporting an effective safety program, reducing damages and controlling supply cost. PERRYVILLE COLD STORAGE - PERRYVILLE, MD.
Shift Supervisor (07/07/2008 – 11/22/2011)
Managed and directed accurate merchandise storage, retrieval, and processing to achieve corporate goals. Assist with hiring, scheduling, training, evaluating, retention, recognition programs, issue resolution, and disciplinary action. Implement process improvements and ensure compliance to departmental standards to achieve consistency with business plan. Perform continuous operational analysis, accident investigation/root cause identification, and resolve repetitive errors. Conduct safety audit SEARS HOLDING/KMART - MORRISVILLE, PA.
2nd Shift Manager (9/1/2007 - 7/3/2008
Manage and direct the processing and accuracy of units into stock and replenishment locations. Perform staff supervision and delegation to achieve productivity, performance, and quality metrics in a Union Facility. Coordinated warehousing processes, directed 20-25 staff with responsibility for scheduling, coaching, and training, was able to maintain a high level of associate morale. Identify potential labor relations issues and resolve with the Operations Manager. Assurance
SEARS HOLDING - WILMINGTON, DE
Floor Supervisor with Inventory Control / Quality (1998-2007) Supervised daily receiving, shipping, distribution, and merchandising operations for a Fashion Merchandising Distribution Center Annex serving the east coast business locations. Managed and directed accurate merchandise storage, retrieval, and processing to achieve corporate goals, and thereby negate the necessity for on site manager. Directed 30-50 staff with responsibility for scheduling, coaching, and training, was able to maintain a high level of associate morale. Monitor shipping and receiving activities of a third party vendor. Coordinate inventory movement between facilities. Manage and direct the processing and accuracy of unit inventory, with responsibility for all resources, facility functionality, preventive maintenance, and human resource issues
EDUCATION
Professional Development Courses in the areas of:
Leadership Logistics Diversity
Change Management Ethics and Civil Treatment
Sexual Harassment Conflict Management/Workplace Violence Delcastle Technical High School
Delaware Technical and Community College
REFERENCES
Available Upon Request
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