Customer Service Project Management
Resume:
PATRICIA A. HALL
*** ******* ******, *******, *** Jersey 08610 609-***-**** *******************@*****.*** PROFESSIONAL SUMMARY
Passionate, highly motivated, and results-driven professional with extensive experience overseeing day-to-day operations and administration. Demonstrates expertise in the development and implementation of approved policies and procedures. Committed to driving organizational success through strategic planning, team leadership, and effective project management.
PROFESSIONAL EXPERIENCE
FELLOWSHIP DEACONRY RETREAT CENTER Basking Ridge, NJ Conference and Retreat Center Director March 2022- Present
Develop and implement strategic initiatives, policies, and procedures to drive business growth and achieve departmental objectives by creating a streamlined service for guests and staff in a hospitality setting involving various aspects of organization and efficiency.
Developed departmental documents and procedures that refined reservation and collection processes resulting in a 95% improvement in account receivables.
Collaborate with senior management to define goals, establish performance metrics, and monitor key performance indicators.
Prepare and present comprehensive reports and presentations to communicate project updates, performance metrics, and recommendations to senior leadership.
Analyze market trends, competitor activities, and customer insights to identify new opportunities for service expansion to include participation in marketing and sales activities pertaining to the conference and retreat center.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development by providing training and guidance to team members, fostering a collaborative and high-performance work environment.
Lead cross-functional teams in the planning, execution, and delivery of projects, ensuring adherence to objectives and timelines.
Lead the planning and execution of a diverse range of events by collaborating with guests to understand their vision, and internal teams to ensure seamless delivery of services.
Cultivate and maintain strong relationships with key stakeholders; including guests, partners, service providers, and industry influencers; through open communication and effective problem resolution.
Project managed the interior design modification of the conference and retreat center that align with the overall aesthetic and purpose of the guest homes, dining facility, and meeting spaces. TRENTON DOWNTOWN ASSOCIATION, INC. Trenton, NJ
Interim Executive Director February 2021 – October 2021
Direct and manage TDA staff and contractors working on comprehensive destination marketing.
Ensure TDA has up to date retail market information about downtown shoppers.
Administer and maintain the TDA grants and incentives program.
Work in partnership with The City of Trenton Economic Development staff on projects and developments within the SID boundary.
Organize and lead organizational fundraising efforts to diversify, sustain, and grow TDA revenue, and oversee the fundraising database and tracking system.
Collaborate with organizations, such as Greater Trenton, Princeton Regional Chamber of Commerce, and Mercer County Office of Economic Opportunity on their business recruitment efforts.
Contribute statistics monthly on key performance indicators for board review.
Development of public safety, urban design, city planning, and economic development programs.
Manage of finance, budget management, contract negotiation, and fiduciary responsibilities.
Strong supervisory skills, working with five or more employees and several contractors, with an emphasis on effective team building.
Ability to listen and work with an active Board, the business (SID) membership, and community and government PATRICIA A. HALL
357 Tindall Avenue, Trenton, New Jersey 08610 609-***-**** *******************@*****.*** leaders and advocates.
Mastered working in a economically and racially diverse communities effectively.
Direct and manage the day to day operations of vendor personnel performing clean and safe activities in the downtown area.
Direct and manage TDA landscaping staff in their efforts to beautify Mill Hill Park and downtown streetscape including planters, trees, and flowers.
Direct and manage TDA staff and contractors working on comprehensive destination marketing, including overall messaging for TDA. Staff manages the website, social media accounts, weekly newsletter, event calendar, and various databases.
Direct and manage TDA staff that writes grants, manages grant funded projects, and reports results to funders. TRENTON FREE PUBLIC LIBRARY Trenton, NJ
Director of Operations August 2015 - August 2019
Administered, Direct and Supervise all aspects of library service.
Developed, implemented and maintained strategic, fiscal, and capital improvement plans.
Develop budget direction, ($2,000,000+), and preparation, secure all funding, and control organization expenditures.
Developed marketing and publicity strategies to promote the services of the organization.
Public spokesperson for the organization making regular appearances with media, civic groups, community organizations, government oversight committees and city officials.
Developed and maintained professional interactions with community
organizations/small businesses/non-profits/ to develop community
partnerships/collaborations to encourage and institute programming for the library • Maintained a productive working relationship with the local union AFSCME 2086 producing a seven-year contract
Established an effective and energetic working relationship with local government including but not limited to the mayor’s office, City Council and County Freeholders.
Developed and managed library programming.
Established solid and committed relationships with numerous entities within the community.
Established internal policies and procedures for all services, staff, financial processes, and departments.
Determine needed supplies and equipment and efficient distribution.
Preparation of monthly reports.
Applied for and secured grants.
Reviewed and analyzed all areas of operations to identify areas for improvement and expansion. TRUE LOVE MINISTRIES Trenton, NJ
Organizational Management Consultant (In-Kind Position) February 2015 – February 2020
Established a Board of Trustees
Created and maintained Social Media pages
Organization of all office files and program files
Created curriculum for weekly and monthly programming MEN FOR H.O.P.E. (HELPING OTHER PEOPLE ELEVATE) Trenton, NJ Organization Management Consultant August 2013 - June 2014
Created Organizational Structure.
Created all Policy and Procedure for all youth programming and transportation programs.
Assisted with their non-profit status.
Established a Board of Trustees.
Created and maintained Social Media pages.
Organized all office files and program files.
Created curriculum for weekly and monthly programs.
Applied for and secured grants.
PATRICIA A. HALL
357 Tindall Avenue, Trenton, New Jersey 08610 609-***-**** *******************@*****.*** TRENTON FREE PUBLIC LIBRARY Trenton, NJ
Administrative Assistant and HR, Payroll, & Accounts Payable Clerk December 2008 - April 2014
Assisted the Library Director on all administrative matters.
Confidential Assistant to Library Director by ensuring the security of all sensitive matters.
Maintained all personnel records and coordinated all Human Resource information.
Handled all Accounts Payable including coordinating invoices and preparing for payment.
Recorded and maintained all Library Board meeting minutes. VOLUNTEER EXPERIENCE
Ordained Minister (2015)
Board member of the Trenton Literacy Movement
Member of the Arts, Music and Culture Transition Team for the Mayor of Trenton, New Jersey
Member of The Mayors Wellness Campaign-Conversation of Your Life, Mercer County Chapter
Member of the Executive Board of the Trenton Downtown Association
Vice President of the FRP Civic Association
Member of the Council of Elders of the Generation Center-Princeton, New Jersey
Board Member of Life Bridge Technology & Enrichment Centers
Volunteer/Bible Study Instructor at HomeFront Residential Site
Retreat and Workshop Coordinator/Facilitator
Mentor for Youth for H.O.P.E.
Creator of It’s A Sistah Thing (Women’s Empowerment Group with over 2,000 members worldwide) PUBLICATIONS
Author of a Prayer Journal, My Preparation for Birthing My Blessing © 2007
Co-Author of E-book, Family Seasons © 2014
EDUCATION AND PROFESSIONAL DEVELOPMENT
NEW SKILL ACADEMY
Life Coach Certification
United Kingdom
October 2019 – December 2019
ARGOSY UNIVERSITY (Online)
Bachelors of Arts Degree in Psychology
Phoenix, AZ
March 2010 – July 2013
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