Customer Service Branch Manager

Curriculum Vitae

Morris Otieno Ondiek

MSc.Ent,BBM (Marketing), Dip.TQM, Dip.ED,Dip.BADM

Personal Details

Nationality: Kenyan

Date of birth; 18.11.1975

Address:**** **** **** ****,*********,IN 46383

Personal Telephone: + (219-**-*****

E-mail Address: ad7olg@r.postjobfree.com

Work experience

Branch Manager – Clean Shelf Supermarkets Langata branch

2017-2024

Coordinating the day-to-day operations of the supermarket, ensuring that clients receive high-quality care and that the facility is compliant with laws and regulations.

The responsibilities include :

1.Implement strategies to drive sales and increase profitability.

2.Manage supermarket's budgets & minimize costs

3.Ensuring that the store is properly stocked .

4.Hire, train, and supervise supermarket staff.

5.Develop and enforce operational policies and procedures to maintain a safe and clean environment.

6.Monitor and analyze sales and customer data to identify trends and opportunities for improvement.

7.Collaborate with suppliers and negotiate contracts to ensure competitive pricing and quality products.

8.Resolve customer complaints and ensure a high level of customer satisfaction.

9.Stay informed about market trends, new products, and competitors to make informed business decisions and maintain a competitive edge.

10.Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth.

2. Marketing & Customer service manager – Shalom Community Hospital

2015 – 2017

Provision of exceptional customer service by:

addressing inquiries.

scheduling patient appointments.

verifying insurance.

and offering information related to medical services.

Designing and disseminating product and service information.

Coordinating hospital outreach programs .

3. Ag. Manager Capacity Building & Enterprise Development:

Youth Enterprise Development Fund – kenya

2011- 2015

Overseeing a capacity building programme for youth enterprises by identifying skills and competency needs for youth enterprises while implementing a Nationwide youth Entrepreneurship campaign

4. Lecturer – Kenya Institute of business Training

2007-2011

- Business planning

-Financial Management

-Costing & Pricing of Products and services

-Records Management

-Marketing Management

-Human Resource management

-Entrepreneurship & Business Strategy

Education and Qualifications

Year

Qualifications

2010-2012

Msc – Entrepreneurship

Jomo Kenyatta University

2009-2009

Executive Strategic Management Course

Maastricht School of Management – Netherlands

2001- 2004

Bachelors of Business Management (Marketing)

MOI University

2001-2002

Diploma In Total Quality Management

Kenya Institute of Management

1999-2000

Diploma in Technical Education – Business

Administration

Kenya Technical Teachers College

1994-1998

Diploma In Business Administration

Kisumu Polytechnic

Other short courses

1.2020 -2020

2.2009-2009

Senior Management Course

Kenya School of Government

Export Marketing Management :

EU: Center for Business Information – Netherlands

Referees

1.Dr. Fredrick .Onyango

Managing Director

Clean shelf supermarkets

Email. ad7olg@r.postjobfree.com

Tel +254***********

2.Josiah Moriasi

CEO

Youth Enterprise Development Fund

Tel +254*********

ad7olg@r.postjobfree.com

3.Partrick Nyakundi

Director

Kenya Institute of Business Training

Tel. +254*********

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