Home care Manager
Resume:
professional summary
experience
Manchester, CT *6042
W: *********.*****@*****.***
• Home Evaluations • Operational
Procedures • Home Healthcare •
Employee Recruitment and Hiring
• Home Visits • Transportation
Management • In-Service Programs
• Operating Plans Development
Policy and Program Development •
Service Quality • Employee Training
Program
Employee Work Scheduling •
Managed Care • Individualized
Treatment Plans • Leadership
Development
• Incident Reports • Benefits
Administration • New Hire Training
• Professional Relationships
New Hire Training • Professional
Relationships • Mobility Devices •
Patient Health Information Acces
• Infection Control Procedures •
Case Coordination • Company
Guidelines • Organizational
Systems
• Trained and experience using
Sandata EVV and payroll thru ADP
Regulatory and Statutory
Compliance • Code Compliance •
Accreditation Coordination
• Standard Operating Procedures
Understanding • Human Resource
Management
• Quality Control Procedures •
Electronic Patient Medical Record
skills
•
•
•
•
•
•
•
•
•
•
•
grisselle
jovet
g j
Dedicated Home Healthcare professional with a long history of meeting company goals utilizing consistent and organized Agency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand Identified Home Care needs within the medical community and effectively communicates these needs to our Home Care office team.
Faith Care and Companionship CT
January 2018 - June 2024
Client Service Manager
Payer Management
• Manage multiple payer contracts Streamline billing for client & family members, insurance providers, VA benefits, and Medicaid Maintain Electronic Visit Verification (EVV) system integrated with Sandata, HHAeXchange, and other aggregators Care Plan Management
• Short-term and long-term care plans Need-based care plan for clients Ensure best-fit caregiver as per the client needs Maintaining care quality Client Experience Management
•Derive plans to retain and benefit existing clients Seek feedback, and conduct surveys Engage with clients through text messages, email, and audio/video calls Influence existing clients for referrals Maintaining a good Net Promoter Score (NPS) Workflow Management
• Manage daily/hourly shift rosters of staff Match caregivers by specialty, skills, experience, and location proximity Manage and coordinate with multiple office locations Operations Management
• Keep track of client calls, and review actions taken Record data of activities like recruitment, training, and more Authorize reimbursement of expenses Improvise operational efficiencies, utilize time to promote, generate leads, and client onboarding D@L Homecare CT
November 2015 - December 2017
Home Care Coordinator
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures,
maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with clients and family, ensuring that medical information was kept private. education
• Direct day-to-day administrative and operational functions for 68+ Clients providing guidance and leadership to over 40+ Caregivers and Staffs.
• Created customized care plans, working with nursing homes and families to assess and meet individual needs.
• Developed policies and procedures for effective homecare management.
• Successfully negotiated client contract renewals to create increased revenue. Associate Of Business Administration Master of Health Leadership Program University of You Program, Online
Contact this candidate