Customer Service Data Entry
Resume:
Sreelekha edara
**********@*****.***
SUMMARY
Motivated Database Administrator with experience in data migration, database configuration and database management. I have over three years of experience as Oracle DBA in IT industry. I have experience in installing software, maintaining records, backup and recovery, monitoring resources, users/login control, proficient in trouble shooting and performance tuning, database and operating systems include Oracle 9i/10g/11g, linux, unix, solaris and windows 2003 & 2008.
EDUCATIONAL QUALIFICATION
Bachelor of computer science engineering
BALLARI INSTITUTE OF TECHNOLOGY AND MANAGEMENT,BALLARI,INDIA.
june 2008
SKILLS
●Microsoft office
●Attention to detail
●verbal and written communication skills
●Sql
●Database configuration Assistant(DBCA)
WORK EXPERIENCE
Worked as a DBA for JDA Software India Pvt. Ltd. Bangalore, INDIA.
● Perform maintenance,patching and upgrading of Oracle database
●Execute requirements planning and database upgrades for three internal databases
●Migrated and upgraded Oracle DB
●Work with the development teams to design and review designs for new databases or changes to the existing databases.
●Troubleshoot database structure issues and data retrieval.
●various data loading methods sql-loader and export/import utilities
●checking the error log for any fatal errors and blocking of processes.
worked as a customer service in The Intersect Group
●Responded promptly to customer inquiries via phone and email, providing accurate and helpful information.
●Assisted customers in navigating the company's products and services, ensuring a clear understanding.
●Maintained a friendly and professional demeanor, contributing to a positive and welcoming customer service environment.
●Collaborated with cross-functional teams to escalate and resolve complex customer issues.
●Utilized effective communication skills to explain product features and troubleshoot technical problems.
●Processed customer orders, returns, and exchanges with accuracy and efficiency.
●Actively listened to customer concerns, demonstrating empathy and understanding in problem resolution.
●Consistently met or exceeded performance targets for response times and issue resolution.
●Updated customer accounts with accurate information and ensured data integrity in the customer service database.
Currently working at Nesco resources as a Data entry specialist.
●Entered and validated data accurately for databases.
●Met and exceeded data entry targets consistently.
●worked collaboratively with the team to ensure data processing.
●Maintained confidentiality and followed data security protocols.
●contributed to report generation by organizing and inputting data,
●stayed updated on data entry techniques through regular training sessions.
CERTIFICATIONS
●ORACLE 9i CERTIFIED ASSOCIATE in (DBA).
●ORACLE 10g CERTIFIED PROFESSIONAL in (DBA).
PROJECTS/PRODUCT DESCRIPTION
Project
Name : JDA Cloud Services Implementation Lab
Clients : Nalco, Levis, Church & Dwight, Aerospace,O2 retail,Woolworth's,
BrightPoint, British Petroleum, ICC, Carters, Carestream,BIC, Keystone,
Talbots,Loblaw's,Nautica.
Team Size : 5
Environment : Oracle 10g, Windows 2003,Windows 2008
Role : Data Base Administrator
Project Description :
• Implementation Lab contains a number of clients which provides all the required hardware and software infrastructure, even for surge capability, resulting in reduced capital expense.
• Faster start up avoids project delays associated with hardware sizing, purchase and set up.
• The Cloud Services team has visibility to all customer issues, so proactively support the environment before a problem occurs.
• Every Cloud Services customer is assigned a Service Delivery Manager to ensure project success by sharing best practices and closely coordinating with JDA consulting, development and support.
Responsibilities :
●Managing Production and development databases size around 600GB and over 93+ users.
●Creation of database manually & using DBCA.
●Installation of Oracle server.
●Using Oracle Utilities like Export, Import, Data Pump and Transportable Tablespace.
●Managing hot/cold backups (Both User Managed & RMAN).
●Managing User Privileges, Roles & resources as per business requirement.
●Database Objects Creation like Indexes, Materialized View.
●Refreshing the Database through Export & Import Utility.
●Upgrading the Databases.
●Day to day activity for all kinds of databases.
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