Customer Service Inventory Control

Terri Toney

*** **** ********* **** · Eaton, OH *5320 · ***********@*****.*** · 765-***-****

Dynamic and detail-oriented Professional with more than 16 years of experience in multiple industries and additional understanding of operations management.

LOGISTICS ● CUSTOMER SERVICE ● REPORTS ● INVENTORY CONTROL ● ANALYSIS

SUMMARY OF QUALIFICATIONS

Highly adaptable and resourceful—rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives.

Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent operations and team dynamics, with effective interpersonal and communication skills.

Demonstrates professionalism, tenacity, thoroughness, and dedication, with solid work ethic, insightfully responds to tough situations and finds innovative solutions for complex problems.

PROFESSIONAL EXPERIENCE

HOLMAN LOGISTICS / OPERATIONS SUPERVISOR AUGUST 2007 – Present

TOP 100 3PL- 160 YEARS OF BUSINESS (Federal Way, WA)

Maintained a daily inbound/outbound schedule. Shipping up to seventy outbound orders.

Assisted General Manager and Operations Manager in planning, organizing and coordinating daily businesses operations.

Safely managed 180 employees within three buildings.

Supervise and provide guidance to all staff to ensure the daily operations go smoothly.

Develop and implement policies and procedures.

DOT Supervisor

Safety Supervisor (President of the Safety Committee)

Managed inventory, and vendor relationships.

Maintained a 99.999% inventory accuracy for a 400,000 square foot building: holding 40million lbs of product.

Assisted with multiple internal and external audits. (AIB, Hills Quality Audit, SMETA)

Helped to ensure compliance with company policies, industry regulations and health and safety regulations.

Participated in recruitment, training and performance evaluations.

Overseen the daily financials/Payroll. (Payroll system “UltiPro”)

Overseen the daily system issues in SAP. Troubleshooting the issue and training the team to perform the task. (assisted other teams in multiple other states/facilities within Holman)

Maintained an excellent professional relationship with the onsite customer for 17 years.

ADDITIONA TRAINING SKILLS

Proficient in Windows operating systems, Microsoft Office Suite (Word, Excel, PowerPoint).

Google Systems

Proficient in SAP. Trained and worked with SAP for 17years.

UltiPro Time System (UKG)

Time force Time System

Foley Transportation

Quick Books

Certified in CPR

Taulia Billing System

SKILLS:

Data Processing

Team orientated

Computer savvy

Great in team projects

Delegated teaching skills

Proficient in Microsoft Suite

Planning and organizing

Effective ability to multitask.

Great customer service skills

Lead by example in delivering excellent customer service.

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