Customer Service Social Media

Gerri Jones

*********@*****.***

720-***-****

Summary: Highly motivated, results oriented, experienced customer service professional with strong written and verbal communication skills. Strong dedication to helping customers resolve issues quickly and efficiently utilizing excellent soft skills and time management. Skills: Proficient in Microsoft Office, email, social media, CRM Software THE BRIDGE AT LONGMONT 5/2018 – 5/2023

Receptionist

• Directed and assisted staff, residents, incoming visitors, therapists, nurses, hospice, etc.

• Utilized strong multi-tasking skills and intricate knowledge of policies and procedures.

• Resolved conflicts and concerns on a consistent basis for families, residents, service providers, staff, etc.

• Maintained phone coverage, administrative support, assisted directors with various projects requiring a high level of confidentiality and accuracy.

• Conducted tours for prospective residents & families, answered questions about community including rates, policies & procedures, etc.

MY THERAPY COMPANY 2/2015 - 7/2016

Staffing/Customer Service

• Recruited recent college graduates over the phone in speech language pathology, occupational therapy, school psychology, physical therapy and special education degree programs to work at school districts in CA, FL, etc.

• Initiated outbound recruiting calls to students and school districts for business development.

• Coordinated start dates, relocation timelines, etc. WESTWOOD COLLEGE ONLINE 8/2009 – 10/2014

Call Center - Admissions Representative

• Enrolled students into online undergraduate programs across the country via outbound and inbound inquiry calls.

• Conducted extensive phone interviews with online presentations to a diverse student population.

• Enrolled students consistently meeting or surpassing metrics/quotas, received many awards and accolades throughout employment.

BOLDER CALLS

Recruiting Manager 11/2006 – 4/2009

• Interviewed and hired a high volume of candidates for a large call center. Customer Service Representative 7/2005 -10/2006

• Provided excellent customer service for lead generation, inbound and outbound callers exceeded customer’s expectations utilizing excellent listening and interpersonal communication skills.

EDUCATION

UNIVERSITY OF WYOMING, Laramie, WY – Business Management BARUCH COLLEGE, New York, NY – Business Management

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