Los Angeles Technical Support
Resume:
Aaron Bolyard
Van Nuys, CA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Systems Technician
Digital Domain - Los Angeles, CA
February 2022 to February 2023
• Responding to helpdesk tickets and support calls
• Installation and troubleshooting of software packages
• Training of staff on the use of standard desktop applications and tools
• Setup and configure workstations for new employees
• Relocate and configure workstations as dictated by production requirements
• Calibration of color critical displays
• Provide general technical support to the Studio
• Complete documentation as required, including updating inventory databases and user account administration
• Collaborate with other members of the global Systems Technology group to implement company-wide standards and practices
• Responsibilities sometimes require working evenings and weekends with little or no advanced notice.
• Other duties as assigned
Advanced Service Technician
LA Techs - Van Nuys, CA
October 2020 to August 2021
Respond to all support requests in an appropriate and timely fashion. Troubleshoot hardware and software issues in person, remotely and via phone. Follow company guidelines for creating/managing tickets for service requests. Be available during business hours (9-6pm, M-F). Coordinate daily travel schedule to efficiently address multiple clients. Satisfy customer needs by making appropriate recommendations. Service Desk Engineer
GPL Technologies - Burbank, CA
June 2019 to November 2019
Provide front-line phone support to clients via remote assistance and, when required, go on-site to resolve issues, triage client issues and rapidly resolve or escalate to Project Engineers, perform day- to-day System Administration of client environments, including but not limited to system monitoring, troubleshooting, and capacity management, clearly document actions taken in our ticketing system, work with Senior engineering staff to ensure client environments are healthy and SLA goals are met, assist Operations staff with inventory management, participate in on-call rotation and respond to emergency calls as required in a timely manner, maintain vendor certifications and engage in continuing self- improvement studies.
Identity and Access Management Admin
Modis, Inc - Racine, WI
September 2018 to March 2019
Provide access to secure sources via Active Directory and SAP, NT access and VPN access for onboarding new users, reactivation of users disabled due to inactivity, group account creation, distribution list creation, system ID creation. Small team of 10 supporting SC Johnson's global operations. Network Technician
Platinum Systems Inc - Kenosha, WI
April 2018 to June 2018
Provide remote and onsite support for multiple clients from Milwaukee to Chicago suburbs, work with a variety of different end devices including Cisco, Fortigate, SonicWall, etc., handle and resolve Level I to III issues from networking to desktop support, majority of clients handled through managed workplace. Large team of 20+ engineers and technicians.
Desktop Support Engineer
Celergo LLC - Deerfield, IL
July 2016 to February 2018
Access and credential management for internal users, manage security features for network, process employee data for clients, trouble-shooting for internal and external users, server maintenance, project management, and network administrator duties as required. Small team of 5 who collaborate closely on all aspects. IAM duties such as: onboarding/offboarding users in AD, manage secure access in AD and proprietary client payroll software, management and creation of security groups in AD environment. Select Contributions
* Implemented MAC filter in compliance with client requirement.
* Achieved 98% SLA consistently.
* Restored access to Denver data center after catastrophic failure of systems. Pet Sitter
Dilly Dally Dog Care LLC - Chicago, IL
September 2012 to March 2014
Cared for and ensured safety of dogs at facility, picked up and dropped off dogs at client's homes, and collected payment from the clients. Small team of 4 managed all aspects of the facility. Bartender
Bliss Lounge - Kenosha, WI
August 2011 to August 2012
Served customers liquor responsible, kept establishment clean and stocked, and handled cash and balanced drawer. Closed most nights alone. At most worked with one other bartender on weekends. Education
Bachelors of Science in Network Communications and Management DeVry University - Chicago, IL
2018
Associates Degree in Network Systems Administration DeVry University - Chicago, IL
2015
Skills
• Extensive of experience with Active Directory, virtual machines, switch/router management, as well as general desktop support
• Extensive customer service background with a focus on quick resolution to issues
• CCNA
• Extensive networking knowledge with a focus on Cisco systems -Network Administration -Network Security -Windows Server -Citrix -Office365 -Exchange -CRM -VPN -Addigy -N-Central -Apple/Mac - DNS -VoIP -SAP -Isilon -Adobe -Excel -Powershell -Sharepoint -OneDrive
• LAN
• Operating Systems
• Network Support
• Help Desk
• VMWare
Links
https://www.linkedin.com/in/aaron-bolyard-465119113
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