Customer Service Data Entry

Erin Fry

Arlington, TX ***** • +1-318-***-**** • *********@*****.***

Professional Summary

Skills

Cash Register

Freight Dolly

Microsoft Word 2010

Pallet Jack

Microsoft Excel 2010

Microsoft PowerPoint 2010

Warehousing

Picker Packer

Loading

Unloading

General Labor

Warehouse Associate

Order Puller

Shipping Receiving

Shipping

Office Administration (1 year)

Microsoft Office (4 years)

Filing (1 year)

10-Key (6 years)

Receptionist (1 year)

Office Experience (2 years)

Load & Unload

Typing

Microsoft Outlook

RF Scanner

Order Picker

Delivery Driver Experience

Merchandising

Customer service

Computer skills

Warehouse experience

English

IOS

Windows

Accounting software

Management

Medicare

Accounts receivable

Financial concepts

Phone etiquette

Communication skills

Clerical experience

Customer relationship management

Workday

Medical records

Medical terminology

Leadership

Office management

Conflict management

Microsoft Office

Time management

Salesforce

Administrative experience

Supervising experience

Warehouse management system

Data Collection

Customer Service

CRM Software

Live chat

Technical Support

Office Management

Data Entry

Mac OS

Customer support

Microsoft Excel

Teamwork and Collaboration

Research

Transaction Processing

Product Recommendations

Order and Refund Processing

Data Evaluation

Work History

Customer Service Representative, 11/2023 to 02/2024 Volt Workforce Solutions

Answer inbound calls regarding patient's concerns

Help patients get the care they're needing

Set up orders for patients medication deliveries

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Answered customer telephone calls promptly to avoid on-hold wait times. Processed customer service orders promptly to increase customer satisfaction. Collaborated with team members to develop best practices for consistent customer service delivery. Customer Service, 05/2023 to 10/2023

Wheeler Staffing

Answer inbound calls for

Lacome Paris accounts

Input customer information, update customer accounts. Learned and adapted quickly to new technology and software applications. Identified issues, analyzed information and provided solutions to problems. Exercised leadership capabilities by successfully motivating and inspiring others. Developed strong communication and organizational skills through working on group projects. Data Entry Clerk, 06/2022 to 01/2023

CVS Health

Answer calls concerning patient's prescriptions

Patient data entry

Refill prescriptions

Corrected data entry errors to prevent duplication or data degradation. Organized, sorted, and checked input data against original documents. Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Customer Service Representative, 02/2022 to 04/2022 Promark Research

Conduct Out Bound Calls to customers.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Answered customer telephone calls promptly to avoid on-hold wait times. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Mail Sorter, 08/2021 to 02/2022

Pitney Bowes

Label and sort mail for USPSVerizon Wireless Customer Service Representative Verizon Wireless Customer Service Representative, 12/2020 to 07/2021 Verizon

Handle technical issues for customers

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Kitting Lead, 02/2019 to 11/2020

HelloFresh

Making sure all lines are ran properly and moving at a quick steady pace. Package Handler, 06/2018 to 03/2019

FedEx Ground

Load and unload trucks

Work assembly line

Retail Associate, 03/2017 to 06/2017

Tuesday Morning

Assist costumers throughout the store

Perform cash register duties

Cashier/Fitting Room, 11/2016 to 03/2017

Ross

Perform cashier duties

Assist customers with fitting room

Greet customers

Help customers throughout the store

Cashier, 08/2014 to 03/2015

Walmart

Greet customers with a smile so the customer feels comfortable Check out customer and make sure they are satisfied Address and resolve customer product complaints.

Warehouse Associate, 03/2014 to 06/2014

Mobil Solutions

Labeling

Packaging and receiving merchandise

Cashier, 08/2013 to 12/2013

Walmart

Greet customers with a smile so the customer feels comfortable Check out customer and make sure they are satisfied Address and resolve customer product complaints.

Stocker, 06/2013 to 08/2013

JC Penney

Unload inbound freight off trailers

Stock merchandise accordingly

Operate pallet jacks

Cashier, 05/2012 to 07/2013

Walmart

Greet customers with a smile so the customer feels comfortable Check out customer and make sure they are satisfied Address and resolve customer product complaints.

Education

Diploma

Tensas High School - Saint Joseph, LA

None: General Studies, 01/2013

Southern University - Baton Rouge, LA

Certifications

Food Handler Certification

Additional Information

I am 29 years of age with minimum experience. I'm looking for a position that will allow me to gain experience with continuance growth. I'm a quick learner with great people skills. I love meeting new people and is eager to learn new things. I also enjoy working with others. Age

29

Personal Qualities

Team player

Positive attitude

Persistent

Reliable

Adaptable

Driven

Personal Information

Title: Cashier/ Customer Service/ Retail/ Warehouse/ Sales/ Billing Work Permit: Authorized to work in the US for any employer

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