Customer Service Human Resources
Resume:
J A L E JE S S I A E L L I S
C O N T A C T
ad7oh8@r.postjobfree.com
Nassau, NP, Bahamas
BIMINI ALL AGE SCHOOL
High School Diploma
E D U C A T I O N
S O F T S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Data Management
Microsoft Office Suite
QuickBooks
NOVA POS System
S K I L L S
P R O F I L E S U MMARY
Experienced and results-driven Human Resources Manager with a proven track record in developing and executing payroll, immigration, administrative and customer service tasks. I am seeking a challenging role where I can contribute my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives. WORK E X P E R I E N C E
NWL Bahamas Ltd. 2021 - 2024
Human Resources & Office Manager
Natures Well Limited 2018-2020
Customer Service Manager
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Manage recruitment and onboarding processes, including sourcing, interviewing, selecting candidates and immigration. Oversee employee relations, including managing grievances, disputes, and disciplinary actions.
Manage payroll
Administer compensation and benefits programs, ensuring compliance with company policies and legal requirements. Maintain HR records and documentation, ensuring accuracy and confidentiality.
Develop and enforce office policies and procedures to maintain a safe, clean, and productive work environment.
Manage office supplies and equipment, including procurement and maintenance.
Coordinate office events, meetings, and conferences. Develop and implement customer service policies and procedures. Set and maintain high standards of customer service, ensuring prompt and effective resolution of customer issues. Manage and mentor a team of customer service representatives, providing guidance, support, and training as needed. Handle escalated customer complaints and issues, resolving them in a professional and timely manner.
Analyze customer service data to identify trends and areas for improvement.
Collaborate with other departments (e.g., sales, marketing, operations) to ensure seamless customer interactions and satisfaction.
Prepare regular reports and presentations on customer service metrics, achievements, and challenges for management review. J A L E JE S S I A E L L I S
H U M A N R E S O U R C E S
P R O F E S S I O N A L
R E F E R E N C E S
Bimini, Bahamas
WORK E X P E R I E N C E ( C O N T ’ D )
Phil’s HVAC 2013-2016
Office Clerk/Customer Service Representative
Shaynes Department Store 2012-2013
Cashier/Sales Representative
Serve as the first point of contact for customers, greeting them in person, over the phone, or via email.
Respond promptly to customer inquiries, resolve issues, and escalate complex problems to the appropriate person or department.
Process customer orders, payments, and returns accurately and efficiently.
Maintain accurate records of customer interactions and transactions using CRM software or other designated systems. Perform general office duties such as filing, photocopying, scanning, and data entry.
Schedule appointments and maintain calendars for executives and team members.
Assist in organizing and coordinating office events, meetings, and travel arrangements.
Manage executive correspondence, including drafting letters, emails, and memos.
Handle sensitive and confidential information with discretion. Assist with basic bookkeeping tasks, such as invoicing and expense tracking.
Greet customers entering the store and assist them in finding products or services they need.
Operate cash register and handle cash transactions accurately and efficiently.
Scan goods and collect payments, ensuring pricing is correct. Resolve customer complaints, guide them and provide relevant information.
Maintain clean and tidy checkout areas.
Track transactions on balance sheets and report any discrepancies.
Bag, box or gift-wrap packages.
Handle merchandise returns and exchanges.
Cross-sell products and introduce new ones to customers. Encourage customers to sign up for rewards programs or credit/store cards.
Keep abreast of new products and services.
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Contact this candidate