Email Marketing Specialist
Resume:
ALYSSA T.
FORMANES
Laguna, Philippines
**************@*****.***
www.linkedin.com/in/alyssa-formanes
SUMMARY
I have a strong desire to help others and provide quality customer service. I have worked in marketing and customer service for 8 years and have gained invaluable experience in dealing with a variety of customer inquiries and concerns. I am not just looking for a job, but a long-term partnership where I can bring value and stability. EXPERIENCE
MARKETING AND CUSTOMER SUPPORT ASSISTANT Pag-IBIG Fund Sta Rosa Under DBP Service Corporation
February 15, 2016 – present
o Ensured the correctness and completeness of submitted documents for Employer's Virtual Pag-IBIG Enrollment Form.
o Prepared and facilitated the approval and notarization of Memorandums of Agreement (MOAs) with employers for online STL applications through Virtual Pag-IBIG. o Monitored Employers’ Virtual Registration and generated monthly reports. o Validated and processed Employer's Change of Information requests, and generated lists of approved requests.
o Managed the digitization of documents, including preparing, reviewing, and signing Request for Document Digitization Forms.
o Handled requests for Pag-IBIG Clearance Certificates and processed applications for penalty condonation of mandatory MS Remittances.
o Managed the unlocking and activation of Virtual Pag-IBIG accounts. o Conducted mapping and enforcement of unregistered employers, issuing Pag-IBIG Fund Stickers upon registration.
o Conducted briefings for working groups as part of marketing efforts and enforced membership registration.
o Promote STL and performed other marketing-related functions. o Created engaging content for communication platforms, including Fund Coordinators’ Group Chat on Messenger and emails.
o Assisted in planning, organizing, and facilitating forums/seminars to increase awareness of Fund benefits and services.
o Managed email communication to streamline processes and enhance productivity. o Updated and monitored the contact details in the Employer’s Masterfile. o Provided efficient administrative support to ensure smooth operations. o Generated comprehensive monthly reports for informed decision-making. o Processed various requests from members/employers as needed. o Conducted data management and analysis to support informed business strategies. SALES COORDINATOR Mikolas Trading Corporation
September 3, 2015 – January 18, 2016
o Overseeing the performance and efficiency levels of Sales Representatives o Handle the processing of all orders with accuracy and timeliness o Ensure the adequacy of sales-related materials
o Assist in the preparation and organizing of promotional material or events CORE COMPETENCIES
• Embracing Technology
• Focusing on Customers
• Compliance Consultation
• Service Delivery Effectiveness
• Document Preparation
• Knowing My Organization
• Adjusting to Change
• Engendering Confidence and Trust
• Attention to Detail
• Time Management
EDUCATION
Masters of Business Administration Laguna College of Business and Arts August 2017- December 2019
Bachelor of Science in Entrepreneurship Polytechnic University of the Philippines 2011-2015
A RESULTS-ORIENTED MARKETING AND CUSTOMER SUPPORT ASSISTANT
Contact this candidate