Data Entry Office Manager

MYKEL FLOYD

Dallas, TX • 469-***-**** • ad7og0@r.postjobfree.com

OBJECTIVE

EDUCATION

Dynamic and charismatic leader seeking to secure a position that will utilize my superior business acumen, commitment towards organizational and team success, and my ability to work with all levels of management. Highly dedicated, goal-oriented, and professional who embraces a heavy workload and identifies, evaluates, and resolves problems efficiently. Bachelor of Business

Administration

Minor in Human

Resources

Southern Arkansas University

KEY SKILLS

• MICROSOFT OFFICE

SUITE (EXCEL, WORD, &

OUTLOOK)

• DIGITAL LITERACY

(INTERNET, AND EMAIL

SOFTWARE)

• PAYCOM

• DISCLOSURES

• FHA LOANS

• DOCUMENTATION

• LOAN CLOSING

• COMPLIANCE

• SALES STRATEGIES

• SALES FORECASTING

• CUSTOMER

RELATIONSHIP

MANAGEMENT (CRM)

• FACILITATION

• DATA ENTRY

• MARKETING

• ROUTE PLANNING

EXPERIENCE

12/2022- Current

Caregiver Receptionist Lead Sales Consultant • The Wellington at Arapaho • Richardson, TX

• Assist in the management of 20 caregivers, assist staff with training/ orientation, and visit and establish rapport and relationships with referral sources e.g., educational services and presentation of business plans

• Work in collaboration with Hospice and Physical Therapists, show future residents and the family the apartments, and explain the three levels of care/ pricing

• Meet and exceed maximum census for the facility by increasing inquiries and increase the referral base, and provide potential customers with facility related information via outside sales calls, conversations, education, and follow-up

10/2018- 12/2022

Manager • All Blooming Florist • Dallas, TX

• Created strategies, resolved unfavorable trends, and enhanced sale by researching targeted demographics, economic forecasts, and customer needs/ interests

• Supervised the point-of-sale system, ordered flowers and other various inventory, reviewed sales reports for errors, reconciled cash with sales receipts, maintained operating records, and prepared P&L reports

• Coordinated the details of production, design, content, and development by working directly with the event and corporate sales groups to ensure on-time, on-budget delivery

06/2012- 04/2018

Office Manager • Superior National Roofing • Garland, TX

• Handled internal and external communications, including emails, sales calls, and in-person inquiries, drafted and edited documents, memos and reports, liaised with vendors and suppliers, processed payroll, paid bills and invoices, and matched invoices and purchase orders for each job

• Kept in contact with homeowners, checked on jobs to ensure proper deadlines were being met, managed and planned the routes for 5-20 employees to distribute flyers, collected and verified timesheets, issued paychecks to employees, and investigated and resolved payroll discrepancies

• Assisted customers with applying for financing, maintained constant communication with clients to ensure they were aware of appointments/ changes/ requirements, and troubleshot issues with customers and insured that they were properly taken care of

01/2011- 04/2012

Office Manager • All in One Immigration Service • Dallas, TX

• Reviewed and audited case files for compliance monthly, prevented compliance issues through consistent monitoring, follow-up training, and staff performance reviews/coaching

• Processed and filed applications, and kept in communication with clients concerning their progress

• Drafted manuals and resources to identify services for clients 09/2006- 10/2010

Loan Processor/ Closing Coordinator Manager • First Mortgage Lender • Frisco, TX

• Provided a high level of customer service to our home buyers as well as builder partners

• Worked in collaboration with applicant(s), underwriters, and creditors to resolve problems/ questions regarding application information, and assisted with special projects as requested

• Ensured loan closing was progressing while working in tandem with the loan processor and loan officer or funder, from origination to close 06/1996- 09/2006

Mortgage Closing Manager • Malone Mortgage • Dallas, TX

• Oversaw staff responsible for preparing mortgage loan closing packages to ensure that all necessary documentation has been received, correctly completed, contains all necessary signatures and information required for closing

• Lead and assisted the department with the closing process and continuously worked towards finding more efficient and effective methods of performing the closing function

• Developed and implemented a program to hire, train, cross-train, develop, and retain a closing department staff that met all closing performance objectives with the highest level of quality and professionalism

Contact this candidate