Customer Service Human Resources
Resume:
Kamaldeep Kaur Sandhu
Telephone +1-254-********* Email: *****************@*****.***
-
PROFESSIONAL SUMMARY
An experienced Manager with past experience of working for
PricewaterhouseCoopers as Human Resources Assistant and also worked as an Operations Manager in a spa and four gift shops. Highly organized with excellent customer service, operational skills, quality assurance and leadership gained by working in the retail and beauty business. Highly skilled in operations and improving with collaborations with other team players in the same field. Also accomplished in building high performing teams and inspiring staff to achieve personal and professional and personal goals. A creative and analytical thinker that prides herself on being a sponge for knowledge.
Seeking an excellent opportunity to work in an exciting field where I can apply my skills to practically utilize my professional training and leadership potential in contributing positively towards the objectives of a local or international organization.
Am eligible to work in the United Kingdom and have an NI number.
HIGHLIGHTS OF QUALIFICATIONS
•24 years of Customer Service Skills
•Bookkeeping cash handling and reconciliation
•Staff Management
•Human Resources Skills
•Excellent and Fluent Communication skills in English and Basic in
Punjabi and Swahili
RELEVANT SKILLS
Technical Skill
•Administrative Skills and Time management
•Business Management Skills
•Presentation Skills and Report Writing
•Bookkeeping using MS Excel– cash handling and reconciliations and preparing budgets, invoices, expense reports and payment memos
•Payroll entry and petty cash reconciliation
•Procurement – Sourcing of equipment and products from various suppliers
•Staff management skills – Employee relations and conflict resolution and interviewing skills
•Work independently
Kamaldeep Kaur Sandhu 2
•Recruitment and Induction of New staff
Communication Skills
•Maintained a positive and professional approach with customers, suppliers
•Communicated with clients on a daily basis and ensured excellent customer service
•Shown a strong commitment to the team environment by planning, organizing and collaborating effectively
•Leadership skills building high performing teams and inspiring staff to achieve personal and professional and personal goals
Customer Service Skills
•Assisted customers in finding the products to suit their needs and requirements by motivating and coaching staff
•Problem solved issue in a positive and calm manner to ensure customers satisfaction
•Consistently met operational deadlines with a high degree of accuracy
INDUSTRY SPECIFIC CERTIFICATE
BABSON COLLEGE – MAY 2022
Kenyan Women’s Entrepreneurial Leadership Program
B LAB East Africa = JANUARY 2022
FINANCIAL LITERACY PROGRAM FOR WOMEN- LED BUSINESS FOUNDERS AND MANAGERS
INTERNATIONAL FINANCE CORPORATION – DEC 2021
WOMENPRENEUR MINI MBA PROGRAMME
EU BUSINESS SCHOOL - BUSINESS MANAGEMENT
Employment History
Director Sept 2012 to date
Malaika Gifts & Interiors Limited Nakuru Kenya
Director
Styles of Tomorrow, Nairobi, Kenya Feb 2002 – To date
Kamaldeep Kaur Sandhu 3
Operations Manager
Human Resources Administrator
PricewaterhouseCoopers, Nairobi, Kenya Jan 1990 - Jan 2002
EDUCATION/QUALIFICATION
Intensive Pitman's Secretarial training 50 w.p.m., 100 w.p.m., and
110 w.p.m. Pitman’s typing, shorthand and legal shorthand
Bookkeeping and Office Practice.
1981 - 1982
GCSE - O Level
1980
Computer Skills
Microsoft office packages
Excellent working knowledge of Internet and e-mail
Other Courses
Office Management Skills, Presentation Skills, Report Writing and interviewing
skills,
VOLUNTEER ROLES
Current Membership Director for Rotary Club of Ridgeways, Kenya -June 2022
Assistant Chair of Ubunifu Association - January 2021 – To present
Assistant Chair of African Women’s Entrepreneurship Program - August 2021
Member of Organization of Women in International Trade –Kenya Chapter – To date
LANGUAGES SPOKEN
English Swahili
Contact this candidate