Customer Service Representative
Resume:
Tammy Scott Williams
**********@*****.***
Phoenix, Arizona 85014
PROFESSIONAL SUMMARY
Customer Service Representative with over 15 years in telephone customer service, including sales, fraud analysts, technical support and customer care. Knowledgeable with major customer service software, handling customers complaints, and maintaining a positive and friendly disposition.
SKILLS
Microsoft Office Patient
Excel Self-sufficient
Written and Verbal Communication
Adecco/Epiq Customer Service Representative Level II
09/2023 to Current
Communicated with customers via phone or e-mail to resolve existing customers’ cases in a courteous and timely manner.
Provided all necessary information, options, and acceptable solutions.
Processed and maintained documents efficiently and accurately.
Axis/ TriWest Healthcare Alliance Customer Service
1/2023 to 8/2023
Made outbound calls to schedule appointments based on Veteran or VA request.
Accurately resolves VA and provider inquiries with a focus on first call resolution.
Documents all communications involving Veteran and provider contacts.
RmeX/Bakkt Customer Service Representative
10/2022 to 1/2023
Inbound call center supporting multiple bank customers that have accrued enough reward points to purchase products. The calls are about tracking the shipment, cancelling the shipment, refunding
Delivered excellent customer support through voice, email, and chat.
Troubleshooted issues that arise for existing orders. Items not delivered or items arrived damaged.
Assisted customers with general banking and rewards inquiries.
Reported issues that surfaced by the customer, including complaints and or site production issues.
Adecco/Epiq Customer Service Representative Level III
07/2022 to 10/2022
Communicated with customers via phone or e-mail to resolve existing customers’ cases in a courteous and timely manner.
Provided all necessary information, options, and acceptable solutions.
Processed and maintained documents efficiently and accurately.
Home Health Care Provider Personal Health Aid
12/2021 to 7/2022 Phoenix, Arizona
Performed basic health care-related duties, gave medications and monitored vital signs.
Accompanied client to doctor’s office, provided transportation and assistant.
Performed housekeeping duties, such as cooking, cleaning, washing clothes, dishes, and running errands.
Provided my client with communication assistance, typing his correspondence and obtaining information for him.
Aston Carter/Optum Care Technical Support Representative
08/2021 to 12/2021 Phoenix, Arizona
Voice and Chat support for customer’s televisit process.
Helped navigate devices, download apps, test audio & video in waiting room sessions.
Confirmed browser compatibility, reset device permissions, checked detection of cameras & mic.
Cleared cache and downloaded alternate programs.
Asurion/ATT Technical Support Representative
07/2018 to 08/2021 Phoenix, Arizona
Provided Tier I to ATT customers.
Offered troubleshooting of connectivity issues across networks cellular and computers
Up-sold ATT and Asurion products and services.
Empereon Constar/ DIRECTV Customer Service Representative
01/2016 to 06/2018 Glendale, Arizona
Upgraded, offered promotions, services & retained customers back.
Proactively upsold customers on packages; cable, internet, and phones.
Provided technical support in receivers, cell phones & Directv.com websites.
EDUCATION
South Mountain Community College Phoenix, Arizona
El Paso Community College El Paso, Texas
Aztec High School- Diploma 05/1991 Aztec, New Mexico
VOLUNTEER EXPERIENCE
Served a eighteen month mission for The church of Jesus Christ of latter day Saints. 12/92 to 03/94
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