Project Management Program Manager

JADRANKA BOZINOVSKA-DE LA CRUZ

SENIOR PROJECT & PROGRAM MANAGER

San Diego, CA • 858-***-**** • ******************@*****.*** • linkedin.com/in/jadrankabozinovska

• Senior program/project management leader with 15+ years of expertise in driving vision, strategy, and execution for large-scale projects, leading high-performing teams, and managing multimillion-dollar project portfolios in complex, fast-changing business environments.

• Combines sales and marketing acumen with project management, leadership, communication, and problem-solving skills, facilitating timely solutions delivery aligned with client requirements and effective issue resolution across all stages of the project life cycle.

• Excels in building relationships and collaborating cross-functionally with internal and external stakeholders worldwide while leading training and development initiatives and fostering a culture of continuous improvement to drive consistent project success. AREAS OF EXPERTISE

• Organizational Leadership

• Strategic Planning & Execution

• Project & Program Management

• Project Life Cycle Management

• Budget & Financial Management

• Strategic Partnerships & Alliances

• Program Governance & PMO

• Stakeholder Engagement

• Process Improvement

• Project Planning & Execution

• Quality Control & Compliance

• Client Relations & Support

• Resource Management & Allocation

• Data Analytics/Data Management

• Languages (English, Serbian &

Macedonian)

• Employee Training & Development

• People & Team Leadership

CAREER HIGHLIGHTS

• Led the opening procedures for 30+ Jack in the Box restaurants, coordinating communication with construction teams, franchisees, and vendors to ensure timely progress, readiness for network installation, and successful project outcomes.

• Directed the upgrade of network infrastructure and the implementation of applications across 2.2K Jack in the Box stores, ensuring seamless communication and timely completion.

• Upgraded the corporate network across 180 Jack in the Box stores by establishing goals, schedules, and budgets and ensured seamless execution without disrupting regular operations.

• Organized an international training event at Power Analytics for 40+ agents worldwide, overseeing logistics such as venue booking, accommodations, transportation, and catering and creating presentations for executive-level sessions.

• Led marketing and PR efforts at Soho, driving a 93% sales increase within the first year, and leveraged strong communication and leadership skills to foster employee engagement and align with business goals.

• Increased sales by 93% within the first year at Soho via employee training and development and trained 300+ personnel, including staff, for the launch of 5 new restaurants by implementing training programs to enhance product knowledge and sales techniques.

• Introduced an employee recognition program at Soho, boosting sales by 67% while achieving double sales goals in consecutive months and receiving top salesperson acknowledgment in 2003 and 2004, driving company success. PROFESSIONAL EXPERIENCE

JACK IN THE BOX, San Diego, CA

Project Manager 2020 to Present

• Oversee the entire project lifecycle from goal setting to closure, including estimating timeframes, orchestrating meetings, analyzing development, and swiftly resolving issues, ensuring successful project completion.

• Facilitate vertical and horizontal communication channels among Jack in the Box, franchisees, technical teams, internet providers, and affiliates to ensure seamless collaboration and operational efficiency.

• Lead the implementation of user-friendly tools and applications for franchisees to enhance operational efficiency and manage daily business operations, adeptly resolving IT challenges to ensure uninterrupted functionality. DLC CONSULTING, San Diego, CA

Project Manager 2015 to Present

• Built a comprehensive freelance client database for project management consulting, devising and executing a strategic marketing plan to seize independent project management opportunities, driving business growth and enhancing market presence.

• Conducted market research for technical engineering companies, resulting in ~10% business growth, and served as a project manager, leading a multi-year international sales and marketing project for a software engineering company.

• Developed project schedules and timelines for a countywide transportation delivery project and led the RFP preparation for a software development company in the green energy sector.

POWER ANALYTICS CORPORATION, San Diego, CA

Project Manager 2011 to 2015

• Supported diverse clientele across military, nuclear, government, commercial, and international sectors and oversaw contracts, product delivery, software training, customer relations, and new business development initiatives.

• Led solution development efforts to meet end-user needs by coordinating company and partner personnel while ensuring alignment with client requirements and seamless collaboration for optimal solutions delivery.

• Facilitated communication between sales/engineering teams and global agents, prepared and presented monthly status reports to executive management, customers, and associates, and managed timely closure of customer service and support action items.

• Managed sales channels, mitigating conflict between offshore and onshore operations, fostered clear internal and external communication while upholding channel rules to ensure seamless collaboration and optimal performance.

• Aligned sales targets and strategic objectives with the offshore sales force, ensuring partner performance and compliance with financial targets, critical milestones, agreements, and corporate goals, and facilitated training and business development.

• Coordinated cross-platform marketing campaigns and conducted data mining and analysis in Salesforce to inform future marketing strategies while executing targeted email marketing campaigns via Salesforce for enhanced client engagement and conversion.

• Executed global and domestic training plans for management, overseeing the design, preparation, and procurement of educational materials while assessing instructional effectiveness and collaborating with stakeholders to optimize training outcomes.

• Provided quality control support, leading successful audits for ISO and nuclear power plants and maintaining strong relationships with auditors.

SAN DIEGO HOME COOKING, San Diego, CA

Project Manager 2007 to 2011

• Oversaw daily operations and project schedules and facilitated Scrum meetings for the training team, ensuring efficient coordination and alignment with project objectives.

• Designed and delivered a sales training program, completing training for 60+ sales employees while establishing continuous team development initiatives, fostering cohesion and cross-functional expertise.

• Standardized recruitment and onboarding processes and introduced a mentorship and shadowing program for new hires, resulting in improved productivity metrics and reduced employee turnover rates. ADDITIONAL EXPERIENCE

Sales Manager • LA CRESTA COMMUNICATIONS, San Diego, CA Senior Sales Consultant • TIFFANY & CO., Troy, MI

Store Manager • SOHO, Auburn Hills, MI

EDUCATION

Bachelor’s Degree in Communication Arts, Marketing, and Public Relations • Alliant International University • San Diego, CA Associate’s Degree in Computer Science • Advanced Business School • Belgrade, Serbia TECHNICAL EXPERTISE

SaaS CRM (Salesforce) FlexNet Microsoft Office Suite (Word, Excel, PowerPoint, Project, Teams, Visio, Outlook, Publisher) Adobe Photoshop Social Media Platforms (Facebook, Instagram, Twitter, Pinterest)

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